EMPREGO CUSTOMER EXPERIENCE EXECUTIVE WITH LISBOA, LISBOA

The customer experience department is also a crucial link between departments, closely working with sales and our experts as well as other departments to improve...

Support the measurement of customer happiness and drive customer satisfaction upwards... deliver a professional level of customer experience through excellence in...

Requirements * you preferably have experience in customer service... * you preferably have experience working with crms like salesforce, hubspot or sap...

* work with the kcms/ commercial team to establish and strengthen customer relationships... * passion to drive closures & high-level customer service orientation...

Previous experience in customer service is a plus... management of complaints and incidents with orders... enjoy perks like staff discounts, health insurance, gym...

customer relationship * build and maintain strong operational customer relation... * salesforce experience is preferred... to contribute to the mission of our enterprise...

experience in customer service, order management, or related roles... customer service strategy: contribute to the development and execution of our customer service...

Collaboration with cross-functional teams... work with customer experience design team to design optimal customer journeys by providing insightful data points...

* ensure the timely and successful delivery of our solutions according to customer needs and objectives... * tailor content and communication style to service a...

Work with the customer support specialists on escalated tickets...   work with the customer support specialists on escalated tickets... preferred experience in network...

Documenting all customer inquiries... troubleshooting and resolving customer issues... at least 12 months of customer support experience in a contact centre...

Preferably with a b... experience managing service and/or operational level agreements with strong customer  service, interpersonal and active listening skills...

* prior experience working with tech teams like developers/engineers and qa... * quality-driven people with a passion for creating extraordinary customer experiences...

* balance customer service needs with company financial objectives, serving as an intermediary with carriers as needed... skills & experience: * 1 to 3 years of...

Work closely with a small, tight-knit customer experience team, sharing responsibilities and supporting each other... technical proficiency: experience with technical...

You are customer and quality oriented... ensuring customer satisfaction and providing the best interaction within the customer service department...