EMPREGO CUSTOMER AND TECHNICAL SUPPORT LISBOA, LISBOA

Job description provide front line support and act as primary contact for our clients and internal technical/support teams log all questions, incidents, problems...

Descrição da função:   - comunicação constante com os clientes, no sentido de assegurar o nível de serviço e os padrões de qualidade exigidos, tanto a nível interno...

) and their uses... * customer engagement: build rapport with enterprise customers and partners... * sites and services: familiarize yourself with active directory...

* experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for...

We are equipped with the tools and support to thrive as specialists and grow within catawiki... strong analytical and critical thinking skills...

Ensure that all technical support agents have the proper training and knowledge base to handle customer requests effectively... strong background in troubleshooting...

Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts...

What we’re looking for… the ideal candidate is a multilingual customer support professional with rich technical skills and experience in supporting iot/telematics...

Troubleshooting and resolving customer issues... administrative support with registration, banking and taxes... administrative support help with registration, banking...

What you'll do * provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and msps...

* diagnose and resolve complex technical issues, working alongside other engineers and technical experts... your role: as a technical support engineer, you will:...

Qualifications specialist skills and experience essentail:   •    excellent written and verbal dutch... investigations are conducted to ensure that the customer...

Interaction to the individual customer personalities and contexts... exceptional customer service and confident communication skills, customising your...

Providing ad-hoc support... your responsibilities as customer support will be... identifying issues and provide solutions... ensuring high level of customer satisfaction...

Providing ad-hoc support... your responsibilities and impact as customer support/back-office will be... identifying issues and provide solutions...