TÉCNICO/A CUSTOMER CARE - ALVERCA [124-004034-1]
Descrição da oferta de emprego
Descrição/Funções:
-Tratamento e resolução de incidências abertas por canais online de contacto com o Cliente, nomeadamente problemas de expedição e não conformidades, trocas e devoluções, reenvios e reembolsos, reparações SPV e informação de produto;
-Garantia de resposta pertinente em tempo útil; -Reporting do departamento, centralizando a informação recolhida das várias áreas.
Requisitos:
- Formação académica ao nível do 12º ano ou superior;
- Bom domínio de Excel;
- Bons conhecimentos de Inglês (escrita e comunicação verbal);
- Forte orientação para o Cliente, com a proposta de soluções;
- Capacidade para analisar e relacionar várias fontes de informação;
- Excelente capacidade para comunicar e trabalhar em equipa;
- Planeamento, organização e gestão de prioridades;
- Flexibilidade, Resiliência e capacidade de adaptação.
Oferece-se:
Local de Trabalho: Alverca, Entreposto Logístico;
Horário: 40h semanais, horários e folgas rotativas, em regime híbrido.
Clique aqui para se candidatar!
Detalhes da oferta
- Indeterminado
- 1€ - 500€
- 31/10/2024
- 29/01/2025
Requisitos do trabalho fluent or native in french good english good communications skills... your job will be to support french customers trough email and phone answering their queries and helping them to solve any questions they might have......
Requisitos do trabalho funções a desempenhar:▶rececionar e acolher os clientes, telefónica e presencialmente;▶solicitar a elaboração de propostas comerciais/projetos junto da equipa de design, e garantir o respetivo acompanhamento;▶acompanhar as diferentes fases da negociação;▶garantir o acompanhamento......
Customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... salary paid in twelve or fourteen months... 2023 salary: up to 1,200€ monthly......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Relocation package: 700 eur / flight and 1 month accommodation in a hotel... start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
Relocation package: 700 eur / flight and 1 month accommodation in a hotel... banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... requisitos do trabalho excellent communication skills and ability to work well in a team... ✓customer satisfaction orientation......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......