TÉCNICO/A CUSTOMER CARE - ALVERCA [124-004034-1]
Descrição da oferta de emprego
Descrição/Funções:
-Tratamento e resolução de incidências abertas por canais online de contacto com o Cliente, nomeadamente problemas de expedição e não conformidades, trocas e devoluções, reenvios e reembolsos, reparações SPV e informação de produto;
-Garantia de resposta pertinente em tempo útil; -Reporting do departamento, centralizando a informação recolhida das várias áreas.
Requisitos:
- Formação académica ao nível do 12º ano ou superior;
- Bom domínio de Excel;
- Bons conhecimentos de Inglês (escrita e comunicação verbal);
- Forte orientação para o Cliente, com a proposta de soluções;
- Capacidade para analisar e relacionar várias fontes de informação;
- Excelente capacidade para comunicar e trabalhar em equipa;
- Planeamento, organização e gestão de prioridades;
- Flexibilidade, Resiliência e capacidade de adaptação.
Oferece-se:
Local de Trabalho: Alverca, Entreposto Logístico;
Horário: 40h semanais, horários e folgas rotativas, em regime híbrido.
Clique aqui para se candidatar!
Detalhes da oferta
- Indeterminado
- 1€ - 500€
- 31/10/2024
- 29/01/2025
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