TECHNICAL SUPPORT FOR DIGITAL ENTERTAINMENT INDUSTRY (GERMAN SPEAKER)

As a Technical Support Agent, you'll play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.
Your main responsibilities will include investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.
our responsibilities as a Technical Support Agent will include.
ddressing escalated customer inquiries, complaints, and technical issues related to products and services.
onducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
ommunicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
aking informed decisions based on company policies, product knowledge, and customer needs.
kills, qualifications, and interests needed for success in this role.
ative-level proficiency in German and a minimum C1 level of English.
valid Portuguese work permit (required).
iving in or willingness to relocate to Lisbon for an international career and life experience.
otivation and commitment to perform assigned tasks effectively.
xcitement about intercultural communication and embracing the expatriate lifestyle.
hat's in it for you?Type of contract.
Unfixed term contract, with a 30-day probation period.
ull-time working hours.
Monday to Friday, .
alary conditions.
850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
Additionally, a loyalty bonus of 300€will be provided every three months.
ealth insurance coverage after six months.
aid professional training and employee discounts.
un and engaging company-wide initiatives with an excellent work culture.
or international candidates.
p to 200€for the cost of a travel ticket (Reimbursed after 3 months upon evidence of travel ticket)Up to 360€for accommodation.
per month for 12 months (Reimbursed during 12 months)Accommodation Support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour Future Company.
our future company is a global leader in the BPO industry, with employees worldwide, working behind the best experiences for over 750 of the world's leading and digital-first brands.
The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
hat to expect from living in Lisbon.
colorful city view and a rich cultural history.
ros of living in a European capital on a budget.
elicious Portuguese cuisine and a famous cafe culture.
riendly people, good vibes, and a happy-go-lucky urban life.
arm climate all year and a sunny beach life next to the Atlantic.
large English-speaking local community and international environment.
f this project isn't the best fit for you, feel free to explore our other opportunities for German speakers in Spain or Portugal or send us your CV to be considered for other projects or future opportunities!