TECHNICAL CUSTOMER SUPPORT IN ITALIAN
Descrição da oferta de emprego
Technical Customer Support voice/email/chat Project Industry.
Search Engine Location.
Oriente Lisbon Language Requirement.
Italian Native Salary package.
Monthly base salary.
EUR gross 2 extra month salaries per year Annual base salary.
EUR Meal Allowance (net).
7.
EUR per day EUR per annum Transport Allowance.
20 EUR per month 240 EUR per annum Annual income.
UR including base salary meal and transport allowance Performance Bonus.
120 EUR per month EUR per annum Health Insurance.
Provided since day 1 (free after 6 months) Schedule.
Monday to Friday AM to PM (Rotational) Saturday and Sunday AM to PM Hours.
40 hours/week 8 hours per day with 1hour launch brreak 5 days per week As a Customer Support Specialist for a prominent client where youll manage customer inquiries about product features technical issues and more.
Provide exceptional customer service resolving queries related to ecommerce software hardware and wireless connectivity.
Accurately document interactions and maintain data integrity in our systems.
Adapt quickly to changes and contribute innovative ideas for improvement.
Key Responsibilities.
Handle customer inquiries via phone email chat social media and messaging platforms.
Offer presales advice address general inquiries and provide technical support.
Maintain a consistent brand voice in all interactions ensuring professionalism and clarity.
Escalate complex issues to higher support levels as necessary.
Collaborate with technical teams to resolve support tickets efficiently.
Manage your own ticket queue and follow team directives.
Maintain flexibility with working hours including evenings weekends and holidays.
Provide constructive feedback on support materials.
Fulfill other duties as assigned.
Qualifications.
Fluence in Italian Previous experience in Contact Centre or Customer Service (preferable) Excellent communication and problemsolving skills Joining deadline.
Hiring process.
Application review Language assessment 1 or 2 interviews with the client Documents accepted.
EU Id Residence card Manifestao de Interesse Art 57 Visa or Art 54 Visa Relocation Package.
Reimbursement of airfare up to 400 EUR (Economy class) on the 6th month of the contract Accommodation.
Shared apartment room with a rent of 280 EUR per month (deducted from salary) Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 19/09/2024
- 18/12/2024
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