TEAM MANAGER – CONTENT MODERATION
Descrição da oferta de emprego
We are on the lookout for an enthusiastic Team Manager to add to our cause.
This is a unique opportunity to play a pivotal role in aligning and empowering our moderators to perform their tasks to the highest standards.
As a Team Manager, you are part of the Operations team, the center of our business.
Within the role you get the chance to manage a team of our agents.
You will coordinate your team with other Team Mangers of the project to achieve positive results for a client.
Best of all, you will get a chance to hone your skills, learn, and build your career.
Key responsibilities.
Coordinate day-to-day activities within your team Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients Supervise the performance of your team, identifying ways to work more effectively Report the overall performance of your team and suggest possible areas of improvement Lead by example and help your team achieve its full potential.
What will make you succeed in this role? A C1 level of English Language (both written & spoken) Min.
1 year of Team Manager experience, preferably in the BPO industry Excellent command of Microsoft Office tools (especially Excel) Good communication and leadership skills Ability to adjust your frame of thinking and quickly change priorities to meet deadlines Proactivity, driven to suggest and implement quality What can you get? Very competitive salary package (Base salary + Language Bonus + Performance Bonus + Meal Allowance).
Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform).
Multi-cultural and Teamwork focused environment.
Wellness activities and breaks – Here, physical, psychological, and social wellbeing is a priority.
Great work/life balance – Awarded Wealthy Workplace .
Detalhes da oferta
- conectys
- Em todo Portugal
- Indeterminado - Indeterminado
- 25/10/2024
- 23/01/2025
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