SUPPORT ENGINEER

Company Description Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.
Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial expertise in its two global business lines – Corporate & Investment Banking and Asset & Wealth Management – and, transversally, for the entities of Groupe BPCE.
The Centre of Expertise, based in Porto, currently has more than employees from over 30 nationalities, organised in three main departments.
Information Technology, Banking Support Activities and Compliance.
These teams work in an integrated, inclusive and transversal way, supporting and creating value for all the business lines and platforms of the group.
The project in Porto is one of the biggest investments in Human Resources ever made by Groupe BPCE worldwide.
A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale.
a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.
In , Top Employers Institute has awarded Natixis in Portugal the Top Employer Portugal accreditation for the second time.
This certification recognizes excellence in people practices, following the example of our head office, in France, who was certified Top Employer France for the eighth year in a row.
Job Description Project   Within the IT department of GBCR, the Credit Risks team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank.
These are applications used in a daily basis, and for which there is a project to ensure high availability by providing technical support, monitoring and maintenance.
Job Description   The Credit Risks Support team is an application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Credit Risks department.
Role   The role for Application Support Engineer aims to.
Work in a L1 and L2 IT functional Support   Provide production support with dedicated KPI’s to end-users for all application issues and respond to queries in a timely manner   Effectively manage and solve production incidents   Pro-actively provide information to users on the progress of outstanding support   Monitor applications in an effective and compliant   Contribute consistently to the continuous automation and improvement of the applications   Enhance user’s satisfaction by solving incidents/problems effectively and efficiently   Ensure the proper troubleshooting and incidents follow up   Create and maintain comprehensive project documentations   Qualifications Must-have    Proven experience in Customer Support roles, namely L1 and L2  Proficiency in English (>B2)   Passion for methodology & framework implementations as well as process improvement  Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment   A customer-centric spirit.
empathy and ownership of customer issues   Strong interpersonal, relationship, management, and communication skills   Nice-to-have    Knowledge of French.
Understanding in object-oriented languages   Experience in SQL   Familiarity with basic ITIL   Familiarity with basic Financial concepts   Familiarity with Jira / Confluence   Additional Information At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard.
Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.
In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias.
A blind CV excludes any personal details which refer to the  applicant’s gender, age or ethnicity.
When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address.
Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.
#MuchMoreThanJustAJob Early morning.
Campo 24 de Agosto.
In 4 minutes, you are clocking in at the office.
Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods.
This Purple Day is going to be a busy one.
daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break.
Today, your Team is onboarding newcomers, but also welcoming French colleagues.
the perfect excuse to walk downtown and bond over a francesinha.
When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).
Back inside.
Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village.
The afternoon went flying (tasks, meetings, some jokes with your teammates).
End it on a high note.
celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning.
Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session.
If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
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