SUPPORT ANALYST (ERP)
Descrição da oferta de emprego
Descrição Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions; Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
This may involve remote assistance, phone support, or on-site visits; Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
Document known issues and create solutions for common problems; Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues; Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements; Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues; Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions; Continuously monitor systems and applications to proactively identify and address potential issues before they impact users; Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously.
Collect feedback and provide insights for product improvement; Stay updated on industry trends, best practices, and emerging technologies.
Share knowledge and expertise with the support team and other stakeholders; Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation and testing.
Perfil ideal Undergraduate or graduate degree; e.
., Business Administration, Logistics, Information Technology; 3 years of experience in solution support or a related IT role; Experienced on IT Support Levels (L1, L2, L3 and L4); Experience with end-to-end business process, application configurations; Experience on ERP technical support and assistance to end users; Previous experience in Supply Chain, Logisics (plus); Fluent in English.
Vantagens Great opportunity to join an international company; Great opportunity to join an dynamic team.
Detalhes da oferta
- Michael Page Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 30/10/2024
- 28/01/2025
Over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... nice-to-have: 6 months’ experience in a technical support role... about your role provide exceptional technical support by handling inbound queries about......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Estamos a recrutar consultor erp lisboaestamos a recrutar consultor erp lisboaa inovflow é uma tecnológica especializada em soluções que otimizam, automatizam e melhoram processos de negócio nas empresas... capacidade de mapear e otimizar processos de negócios, garantindo que o sistema erp responde às......
As a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests... no previous experience is neededworking schedule time frames: full time 40h/weekwork location: lisbon......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
