SUPPORT ANALYST (ERP)
Descrição da oferta de emprego
Descrição Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions; Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
This may involve remote assistance, phone support, or on-site visits; Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
Document known issues and create solutions for common problems; Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues; Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements; Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues; Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions; Continuously monitor systems and applications to proactively identify and address potential issues before they impact users; Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously.
Collect feedback and provide insights for product improvement; Stay updated on industry trends, best practices, and emerging technologies.
Share knowledge and expertise with the support team and other stakeholders; Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation and testing.
Perfil ideal Undergraduate or graduate degree; e.
., Business Administration, Logistics, Information Technology; 3 years of experience in solution support or a related IT role; Experienced on IT Support Levels (L1, L2, L3 and L4); Experience with end-to-end business process, application configurations; Experience on ERP technical support and assistance to end users; Previous experience in Supply Chain, Logisics (plus); Fluent in English.
Vantagens Great opportunity to join an international company; Great opportunity to join an dynamic team.
Detalhes da oferta
- Michael Page Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 30/10/2024
- 28/01/2025
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