SOFTWARE LICENSE MANAGEMENT - CMDB L2 - SSE

Position Description.
Job Description.
Software License Management - CMDB L2 Position Overview.
The Software License Management (SLM) and Configuration Management Database (CMDB) Level 2 Specialist is responsible for managing and maintaining the organization's software license compliance and ensuring accurate and up-to-date information within the CMDB.
The role requires expertise in software asset management (SAM), license optimization, and configuration data governance, with a focus on operational support and process improvements.
Key Responsibilities.
Software License Management • License Compliance.
Ensure the organization remains compliant with software licensing agreements, terms, and conditions.
• Inventory Management.
Track, monitor, and manage software licenses across the organization, ensuring accurate records in the SAM tool.
• Audits and Reporting.
Support internal and external audits by providing accurate and timely software usage data.
• License Optimization.
Identify opportunities for cost savings through license optimization and re-harvesting.
• Renewals and Procurements.
Collaborate with procurement teams to manage software renewals and acquisitions.
Configuration Management Database (CMDB) Administration • Data Accuracy and Integrity.
Maintain accurate and complete records of software assets in the CMDB, including dependencies and relationships.
• Configuration Item (CI) Updates.
Perform regular updates and audits to ensure CMDB data reflects the current state of software and hardware assets.
• Integrations.
Support integrations between CMDB and other IT tools (e.
., ITSM, SAM, monitoring tools).
• Governance and Standards.
Enforce adherence to CMDB data governance policies and configuration management standards.
Operational Support • Incident and Request Handling.
Provide Level 2 support for software license and CMDB-related incidents and requests.
• Problem Resolution.
Investigate and resolve issues related to license compliance and CMDB inaccuracies.
• Documentation.
Develop and maintain documentation for processes, standards, and workflows related to SLM and CMDB.
Collaboration and Stakeholder Engagement • Work with IT, procurement, and vendor management teams to ensure alignment on software usage and license compliance.
• Coordinate with IT operations and change management teams to keep the CMDB updated during deployments and changes.
• Provide training and guidance to teams on software license and CMDB processes.
Skills and Qualifications.
Technical Skills • In-depth knowledge of software license management processes, tools, and frameworks (e.
., Flexera, Snow, ServiceNow SAM).
• Hands-on experience with CMDB platforms (e.
., ServiceNow CMDB) and understanding of ITIL configuration management practices.
• Familiarity with software licensing models (perpetual, subscription, user-based, etc.) for major vendors (Microsoft, Adobe, Oracle, etc.).
• Proficiency in data analysis and reporting tools (e.
., Excel, Power BI).
Soft Skills • Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Attention to detail and commitment to data accuracy.
Experience • 2–4 years of experience in Software Asset Management, CMDB administration, or a related role.
• ITIL certification (preferably ITIL v4) is a plus.
• Experience working with ITSM platforms such as ServiceNow or Remedy.
Skills.
Asset Management (T1) Communications Management English License Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.