SALES COORDINATOR – GROUPS

The Sales Coordinator – Groups, is responsible for co-ordinating MICE and other segment’s group movement programmes, for replying to incoming group enquiries with the maximum possible urgency and never after 24hrs.
He/she is responsible for following up the enquiries at hand and doing all possible to confirm the business at the Corinthia Lisbon.
The Sales Coordinator – Groups, must maximise yield in alignment with the strategic goals of the sales department and the objectives of Corinthia Hotel with the assistance of the Groups Sales Manager, Revenue Manager and the Director of Sales & Marketing.
DUTIES AND RESPONSIBILITIES • Keeps abreast of newest trends and innovations in the industry.
• Maintains an awareness of competitor activity, developments and best practices and shares information with the team accordingly.
• Seeks/researches information about the clients who are sending us RFP’s.
• Whenever possible engages in a conversation with the client in order to find out needs and expectations in order to send a proposal which is compelling and relevant to the client.
• Takes a proactive approach to sales, anticipating potential opportunities and converting as many RFP’s as possible.
• Issues contracts for confirmed business and is responsible for following up the return of the signed contract and first deposit.
Once confirmed hands the file to the Events Team.
• Ensure Opera Sales & Catering is always up to date with client’s information and follow up dates.
• Sets realistic, measurable sales standards, objectives and goals (for sales activities and revenues) to be achieved and communicates to leaders and employees.
• Attends sales meetings and any other departmental meetings as deemed appropriate.
• Conducts appropriate site inspections, client entertaining (including evening and weekends entertaining, if applicable).
• Ensures that all activities with clients are recorded appropriately in Opera Sales & Catering for operational excellence and in order to be considered for goals.
• Develops and maintains detailed knowledge of all aspects of Corinthia Hotel in order to sell effectively and ensures that the client has accurate and adequate information in order to be able to confirm the business.
• Oversees the hotel’s relevant sections of the sales database (Opera Sales & Catering) in alignment with designated market sectors and territories ensuring data maintenance and tracking is adhered to.
• Establishes, maintains and ensures adherence to Sales and Corinthia Hotel policies.
• Effectively resolves guest issues that arise from the sales process and brings issues to the attention of leadership as appropriate.
• Manages ad-hoc projects as required in order to meet business needs.
• Supports the hotel operation in times of demand in order to ensure client satisfaction.
• Refers business opportunities from other market sectors to appropriate members of the sales team to ensure that these are actioned appropriately.
• Drives the Corinthia values and philosophy.
• Partners with the leadership team to understand the business needs and helps develop a relevant sales plan to support strategic objectives.
• Leads by example • Develops close relationships with designated clients.