RTAC LEVEL 2 - SE

Position Description.
Company Profile.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Position.
RTAC Level 2 - SE Experience.
4 years Main location.
Bangalore, Chennai Position ID.
J Employment Type.
Full Time Job Description.
· Assist users in solving all computer-related problems through remote login, over the phone and/or by email.
· Troubleshoot, isolate, and diagnose common PC problems.
· Assist with PC, network hardware and software upgrades as required.
· Troubleshoot and solve (Antivirus reinstall, endpoint encryption) issues.
· Assist in deploying and configuring software upgrades on all systems.
· Assist in Application re-install (Java, Verint, Office, Flash player, etc.…) · Assist in monitoring system performance and data integrity.
· Document service desk issues and do a throughout follow-up until they are resolved.
· Document and report procedures, test cases, KPIs and benchmarks.
· Provide frontline insights to improve product quality and reduce the need for support.
· Identify alternative solutions, revise existing knowledge, and catalog all the changes.
· Supervise and guide members as a Senior whenever required.
· Monitor, assist and coach level-1 Service Desk members as a SME.
· Solve escalations, ad-hoc requests and pending incidents to ensure a positive customer experience.
· Handle calls/eChats whenever required by the business.
· Estimate and prioritize the workload, identify and train backup resources and successors.
Desired Skills.
· Should be open to answer members queries on process and make right judgments.
· Should be open to call back or answer customer calls and escalations.
· Sound knowledge of MS Office and Windows operating systems.
· Good documentation, analytical, reporting and presentation skills.
· Assertive and excellent communication skills.
· Should be a go-getter, think out of box for resolutions and has a flair for excellent customer service.
Skills.
Active Directory Customer Service & Support English ITIL Network ServiceNow IT Service Mngt Technical Analysis What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.