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QUALITY ANALYST – ITALIAN SPEAKER

Descrição da oferta de emprego

What you can expect Are you focused on continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Do you like to help people develop their skills and achieve the best results possible? Then you are the Quality Assurance Analyst that we are looking for! What you'll do Monitoring contacts (e-mail exchange); Identifying and suggesting improvement opportunities; Creating reports based in your findings; Promoting actions to optimize the achievement of Key Performance Indicators; Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.
What you'll need Native written and verbal communication skills in Italian; Good level of English Level minimum C1 (mandatory); Interest, passion and solid experience as QA; Understands costumer service business and trends; Experience in Sales project (desirable); Learn fast, agile and adaptable skills; Curious and sharp analytical mindset; Please note that we will only consider CV if submitted in English.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than employees from 111 nationalities, TP Portugal provides services in 35 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!
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Detalhes da oferta

Empresa
  • Indeterminado
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 14/03/2025
Data de expiração
  • 12/06/2025
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