QUALITY ANALYST: GOVERNANCE KNOWLEDGE SPECIALIST

You must.
- Live or want to relocate to Belgium - Fluent English We are seeking a proactive and detail-oriented Knowledge Specialist to act as a Knowledge Communicator Ambassador in an agile, dynamic Service Delivery Management environment.
In this role, you will ensure that critical institutional knowledge is continuously created, refined, structured, and effectively utilized across the organization.
Description of tasks.
Knowledge Creation • Develop and maintain technical and non-technical knowledge assets, including SOPs, SDPs, ITIL processes, policies, step-by-step guides, templates, how-to articles, newsletters, and intranet content.
• Work closely with subject matter experts to enhance documentation by capturing best practices, process workflows, lessons learned, meeting minutes, and project guidelines.
Knowledge Maintenance • Ensure proper categorization, accessibility, and usability of knowledge assets across Confluence, SharePoint Online, and ServiceNow.
• Monitor and drive the implementation of small-scale knowledge management projects.
Knowledge Sharing • Lead and facilitate knowledge-sharing initiatives, including training sessions on Confluence, SharePoint Online, and ServiceNow functionalities.
• Foster a knowledge-sharing culture by acting as a Knowledge Communicator Ambassador and supporting internal communities of practice.
Training & Compliance • Track progress on Training and Learning initiatives by coordinating with stakeholders, engaging with attendees, and maintaining relevant training reports.
• Ensure compliance with the organization's Knowledge Management Strategy, Communication, Training and Learning policies, and data security regulations.
Requirements.
• Bachelor’s or master’s degree in Knowledge Management, Information Science, Business Administration, or a related field.
• Minimum 4 years of experience in a Knowledge Specialist role, in a Service Delivery, European environment.
• Strong expertise in MS Word, PowerPoint and Excel, in SharePoint online, Confluence, and ServiceNow.
(mandatory) • Excellent verbal and written communication skills in both English and French, with the ability to facilitate training and workshops.
• Organized, quick learner, agile, and autonomous.
• Strong collaboration skills, with the ability to work across teams and departments.
• Previous experience within a European environment is considered a plus.
What can you expect from us? Mind-blowing workplace culture.
You will be integrated in a professional, dynamic and collaborative team.
100% Remote opportunities We want you to have the flexibility to work where you feel most comfortable and productive.
International Career You can expect professional growth and to be connect with the world.
We are represented in 2 European countries.
Portugal and Belgium.
And with projects in many other countries.
Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…) Extra Benefits & Perks If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help! As a plus, we provide Health and Life Insurance.
Bridge351 is proud to be an equal opportunity employer.
We are committed to build a diverse and inclusive culture and celebrate authenticity.
We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability or any other legally protected characteristics.