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QUALITY ANALYST FOR GAMING INDUSTRY &#; GERMAN SPEAKER

Descrição da oferta de emprego

What you can expect Do you love games and the Technology universe? Are you analytical and keen on finding the root cause of performance issues? Then you are the Quality Analyst we are looking for! What you'll do Content moderator; Monitoring contacts (e-mail exchange); Identifying and suggesting improvement opportunities; Creating reports based in your findings; Promoting actions to optimize the achievement of Key Performance Indicators; Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.
What you'll need Native/near native German speakers; Fluency in English (minimum B2 level); Previous experience as a QA and Content moderator, understands costumer service business and trends; Working knowledge of Microsoft Office Suite (Excel, Word, Power Point); Analytic profile and good communication skills; Diversity orientation and judgement capability; Fast learning and analytical ability.
Please note that we will only consider CV if submitted in English.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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Detalhes da oferta

Empresa
  • Indeterminado
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 21/10/2024
Data de expiração
  • 19/01/2025
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