QA AUTOMATIONS SPECIALIST (CRM)

Descripción del puesto.
1 (COMPANY NAME) is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions.
Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.
Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.
(COMPANY NAME) is a remote first organization mirroring our students who complete our bootcamps in a remote environment.
Position Overview We are looking for an Automations Specialist to join our Student Experience team at (COMPANY NAME).
In this role, you will collaborate with team leads to optimize workflows and set up automation processes, working with tools such as Zapier and Make, our internal CRM system and Discord bots.
Your mission will be to make the team's work with students as seamless as possible - reducing the time-to-value for our students and increasing the efficiency and speed with which we work.
The Student Experience team is the largest student-facing team at (COMPANY NAME), providing support and guidance for students from the moment they buy our programs until the moment they get their first job offer.
We support students on their learning and career journey at (COMPANY NAME), helping them navigate through technical and payments issues, curriculum questions, job search and skills development.
We actively use Discord to develop our student community and communicate with our students.
Description 2 What you will do * Implement low-code/no-code automation workflows to streamline operations and improve our services (e.
.
through Zapier, Make, CRM.
Planhat and HubSpot).
* Configure and manage Discord bots for educational purposes (preferably, Python or JavaScript).
* Connect the tools and processes set up through different automation and CRM systems, maintaining cohesive infrastructure.
* Develop technical standards and baselines for the automations stream within the Student Experience team.
* Participate and manage external communications, including collaborating with other external teams on technical tasks, interacting with stakeholders, and liaising with external services regarding bugs and improvements.
* Develop troubleshooting guides and conduct workshops with the team for successful implementation of new workflows and effective troubleshooting.
* Maintain accurate and up-to-date records and documentation.
Hard Skills.
* Basic understanding of networking concepts.
* Knowledge of REST API.
* Proficiency in bot frameworks, APIs, and Python/JavaScript.
* Familiarity with CRM workflows (Planhat and HubSpot).
* Proficiency with automation tools such as Make and Zapier.
3 Requirements * 2 years of proven experience working with low code/no code automation tools.
* Experience working with omnichannel tools and CRM systems, such as HubSpot and Planhat.
* Experience with Discord bot development.
* Strong data-driven and solution-oriented mindset.
* Ability to coordinate complex projects, manage projects from start to finish, prioritize effectively.
* Demonstrated adaptability and flexibility in response to evolving customer demands, team dynamics, and company objectives.
* Willingness to incorporate new tools and technologies.
Advantages.
* Previous experience working with Planhat.
* Previous experience in project management and project ownership.
4 * Full-time Remote collaboration or hybrid format in Serbia.
* Comprehensive medical insurance for you and 80% coverage for your family members (applicable if you join our team in Serbia).
* A diverse and tight-knit team.
Our teammates are spread across Serbia, the US, Israel, Georgia, Armenia, Latin America, and more.
They've worked at all of the big techs, ed-techs, design agencies, and cultural institutions.
* Comfortable digital workspace.
We use modern digital tools - Miro, Notion, Google Workspace, Figma, etc.
- to make the working together process seamless.
* Tangible work results measured by the percentage of students who find a job after completing one of our courses.
Disclosures * At this time we are unable to offer H1B sponsorship opportunities in the USA.
* This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
* (COMPANY NAME) is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
What we can offer you