POLISH SPEAKING ADVERTISERS SUPPORT REPRESENTATIVE
Descrição da oferta de emprego
Gross Salary.
€ per month (includes free accommodation in a private room in shared housing) Without Accommodation.
€ per month Job Overview As an Advertisers Support Representative for this leading Social Media company, your primary role will be to assist small and medium-sized businesses (SMBs) that use these platforms to advertise.
You’ll ensure advertisers have a smooth experience by troubleshooting technical issues, reporting bugs, guiding clients on platform tools, and providing pre- and post-sales support.
Working within a fast-paced, innovative team, your contributions will enhance the overall user experience and satisfaction for advertisers.
Key Responsibilities Client Interaction.
Respond to SMB clients across multiple channels – live chat, email, and phone.
Outbound calls are required for emails and recommended for chat to ensure all inquiries are resolved promptly.
Pre- and Post-Sales Support.
Assist clients with self-service ad products, offering support both before and after the sale to maximize ad effectiveness.
Product Expertise.
Help clients understand and leverage the tools and features for a better advertising experience.
Problem Solving.
Identify trends, troubleshoot, and resolve issues affecting multiple SMB clients, improving client satisfaction and retention.
Ideal Candidate Profile Communication Skills.
Fluency in Polish and English with strong verbal and written communication abilities.
Customer Service Focus.
A natural problem-solver with a commitment to providing high-quality support.
Technical Aptitude.
Comfortable navigating digital advertising tools and troubleshooting common technical issues.
Multitasker.
Capable of handling multiple channels and queries effectively in a fast-paced environment.
Team-Oriented.
Enthusiastic about collaborating within a multilingual support team.
This is an excellent opportunity to work with an industry-leading tech company, develop valuable client support skills, and make an impact on global social media platforms.
Please note there is no possibility of remote work with this role.
Detalhes da oferta
- Recruitment Direct
- Em todo Portugal
- Indeterminado - Indeterminado
- 13/11/2024
- 11/02/2025
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