PLATFORM PRODUCT MANAGER, PMS

What Makes Us Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Platform Product Manager. We are seeking a highly skilled Platform Product Manager with expertise in the hospitality industry to lead the development and optimization of our core Property Management System (PMS) platform. This role will focus on feature development tailored to the unique needs of mid-market and larger properties, ensuring scalability, accuracy, and operational efficiency. You will work closely with cross-functional teams to deliver robust solutions that empower property owners, managers, and their teams to operate seamlessly. What You Will Do: Feature Development for Mid-Market and Larger Properties Drive the roadmap and development of features designed to meet the complex needs of mid-sized and large properties Conduct market research and gather customer insights to define and prioritize features that maximize value for property managers and owners Manage the calculation and application of taxes, fees, and financial elements across diverse booking scenarios, including rate plans, packages, group bookings, and corporate reservations Understand and optimize the entire booking lifecycle, from rate plan setup, items, and services to taxes, fees, deposits, and ledger management Platform Optimization Ensure the Property Management System delivers scalable, accurate, and efficient solutions that can adapt to the needs of growing and diverse customer bases Collaborate with engineering teams to optimize platform performance and address technical challenges Stakeholder Collaboration Work closely with property managers, owners, and operations teams to gather feedback and translate their needs into actionable product requirements Serve as the primary liaison between business and technical teams, ensuring alignment on priorities and objectives Cross-Functional Leadership Collaborate with engineering, design, sales, and marketing teams to deliver features on time and within scope Communicate effectively with internal and external stakeholders to articulate the value and functionality of platform enhancements Data-Driven Decision-Making Define success metrics and key performance indicators (KPIs) to evaluate the performance of new features and overall platform health Use data and customer feedback to drive continuous improvement of the platform You'll Succeed With: Experience: 5+ years of product management experience, with at least 2 years focused on platform or SaaS products Proven experience in developing features for mid-market or larger enterprises, especially those with complex operational needs Technical Skills: Strong understanding of Property Management Systems (PMS) and their role within the hospitality industry. Familiarity with system integrations, APIs, and platform scalability best practices. Core Competencies: Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences. Strategic mindset with a hands-on approach to executing product roadmaps. Analytical skills with experience using data to inform product decisions. Education: Bachelor's degree in Business, Computer Science, or a related field; advanced degree or MBA is a plus Experience with enterprise-scale property management solutions or software Knowledge of trends and challenges in the hospitality industry, particularly in mid-market and large property segments Familiarity with Agile product management methodologies and tools (e.g., Jira, Confluence) Nice to Have (optional): Experience working directly in the hospitality industry, preferably in a back-office, accounting and revenue management capacity for mid-market or larger hotels or chains. #LI-REMOTE #LI-SD1 What to Expert - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! Overall 10 Best Places to Work | HotelTechAwards (2024) Most Loved Workplace® Certified (2024) Top 10 People's Choice(2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First PTO in accordance with local labor requirements 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo) Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Therapy + coaching sessions (limited per year) Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culutre of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.