OPERATIONS PROGRAMMER

Position Description.
The CGI Government Cloud Services Program (GCS) delivers and supports a proprietary Government Advantage ERP software suite, and we are expanding our client base rapidly.
Our CGI Government Solutions group is seeking skilled ERP Operations Engineer that will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program based in Lafayette, LA.
For this role, CGI is looking for an individual with experience working on enterprise-scale, multi-tiered, multi-platform, integrated systems; excellent problem-solving skills; a good work ethic that takes full ownership of the team’s workload; a shown history of driving teams to meet target dates and being very responsive to requests for assistance; and the ability to optimally work with other geographically distributed team members and other teams.
This role is predominantly OVERNIGHT for the first months of the project from 9pm CT-5am CT.
Upon project Go-Live, the candidate will move into US-Daytime shift rotation where overnight becomes periodic, and predominantly US-daytime hours.
Your future duties and responsibilities.
Applicants will be the ERP Applications Engineers for the Government Cloud Services (GCS) working in UNIX/LINUX environments, this individual will provide day-to-day support for assigned clients working on operations activities, including problem resolution, cycle support, and configuration management related to the assigned operations! Candidate will be a member of a 24/7 site reliability engineering group that runs cycles for multiple clients on a nightly, weekly, and monthly basis.
• Run, support and mentor operations team members to ensure that client activities are in scope and are completed according to standards, contractual obligations and Service Level Agreements.
• Automate recurring tasks, procedures as per the SaaS standardizations.
• Proactive Monitoring via the IP Automations.
• Develop, implement and maintain the Self-Service use cases.
• Develop and maintain all the self-healing situations.
• Oversight of the clients day-to-day details including but not limited to batch processing Cycles, maintenance windows, change control processes, database refresh planning, Performance monitoring, environment and application security.
• Proactively identify issue by demonstrating and analyzing the trends using JIRA, OAPM & IAP tools.
Understand metrics such as Number of tickets, Issues reported per client etc.
to assess the team member’s workload.
• Work with teams on coordination for all Production deployments that impact clients.
• Work with datacenter personnel and across teams as needed to support their efforts on the clients’ behalf.
• Address SLA-bound technical incident reports or requests by the client.
• Supervise the health and stability of the client environments, proactively engaging the critical partners and remediating issues/incidents that may arise.
• Manage client’s backup processing and verify backups are optimally obtained to meet SLA requirements.
• Address client requests for technical assistance such as file recovery, user ID management, or execution of special processes.
• Support other technical teams by providing screen shots, query executions, or log files vital to resolve system or application issues.
• Candidate must operate under the CGI corporate standard frameworks for client, member, and customer happiness.
Applicants will also have the responsibility for all aspects of CGI’s member performance evaluations reviews, mentor and training, or performance improvement actions as required, to ensure that corporate policies are followed.
Required qualifications to be successful in this role.
• 1-3 years experience with Containers, Kubernetes/docker, or Rancher platform • Proficient scripting abilities in multiple languages (Linux shell scripting, Python, Perl, and Go languages) • Experience with Oracle and/or SQL Server databases and SQL DDL/DML writing.
• Experience automating IT processes (CA Autosys or similar job management tool for scheduling, monitoring, and reporting software experience is a plus) • Experience with DevOps tools and techniques (e.
.
Jira, Git, etc.) is a plus • Excellent organizational skills • Must be able to effectively juggle and prioritize multiple, often competing and changing, workloads • Ability to work independently in a self-directed manner and collaboratively as a team lead or member *CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to.
skill set level; experience and training; and licensure and certifications.
CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $.
At CGI we call our professionals “Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.
CGIs benefits include.
CGI’s benefits are offered to eligible professionals on their first day of employment to include.
• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Member assistance and wellness programs #CSG-TMC-F24 #LI-KB5 Skills.
Kubernetes Linux Oracle Shell Script What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
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All CGI offers of employment in the U.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.