NEW CLIENT
Descrição da oferta de emprego
Mission Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Modifies and presents training programs for representatives/agents.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.
Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
Participates in identifying program needs, obtaining technical data and scheduling programs.
Maintains training records.
Provide initial training to new hires, making them product experts.
The ideal profile would match with the following.
Native or proficient level of Spanish (C2) Native or proficient level of Portuguese (C2) Advanced English level (C1- B2) Schedule Monday to Friday from 9.
until Previous Experience as a Trainer or Teacher is a plus Good organization/ time management skills Availability to do the Training and Nesting on site (Lisbon) mandatory, then the work mode could be work from home Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to the agents which lead to performance improvement Counseling skills.
Knowledge/Abilities.
Knowledge of Foundever policies, procedures, products and services.
Ability to organize, prioritize and multi-task.
Effective management of time Good knowledge of effective scripting Experience of relevant training and coaching techniques Good listening skills Logical and objective approach to assessment Ability to provide feedback in a positive and supportive manner Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions Ability to facilitate 1.
and group coaching sessions and to provide constructive, non-biased feedback to agents to ensure that all quality assessments are fair and objective.
Able to effectively use Office Suite of Tools (Microsoft and Others) Able to use video conferencing tools (Microsoft Teams, etc)
Detalhes da oferta
- Foundever™
- 28/08/2024
- 26/11/2024
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
✅ urgent support client français pour service de streaming – télétravail – début 9... b2 level• you live in portugal• you are customer-oriented and enjoy interacting with people✅ eu citizenship or a residence permit in portugal is mandatoryare you interested in a new adventure?then easy apply with your......
Vos missions portés par une forte croissance, nous recrutons un(e) conseiller(e) relation client... vous faites preuve d’un sens client développé, d’un esprit de travail collaboratif/collectif, de curiosité et d’esprit d’analyse... capable de vous adapter facilement à de nouveaux process et situation......
(2 dni w tygodniu praca w terenie) umowa na okres 6 miesięcy z przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 890 € brutto x 14 miesięcy do 150 € premii za wyniki/miesiąc dieta na wyżywienie 23 € netto dziennie ubezpieczenie zdrowotne (po 6 urlopie) zwrot biletu......
Po pewnym czasie możesz zacząć odbierać niektóre połączenia pracę nad ciągłym doskonaleniem dla zadowolenia klientów nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii mówisz ojczysto po francusku (c2) mówisz po angielsku (b2 ) mieszkasz w lizbonie lub chcesz się tam przeprowadzić......
Zarządzanie połączeniami wykorzystującymi e-maile... nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii mówisz ojczysto po niemiecku (c2) mówisz po angielsku (b2 ) mieszkasz w lizbonie lub chcesz się tam umieścić lubisz kontakt z człowiekiem oferujemy: zatrudnienie na pełny etat [harmonogramy:......
' nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii mówisz ojczysto po niemiecku (c2) mówisz po angielsku (b2) lubisz kontakt z człowiekiem oferujemy: zatrudnienie w centralnym praca na miejscu w otwarciu otwarcia firmy w lizbonie – oriente [harmonogramy: od poniedziałku do niedzieli......
Zbieraj informacje od nowych klientów i wstawiaj je na platformę... nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii znasz biegle język niemiecki (c2) mówisz po angielsku (b2) chcesz pracować z domu w północnej portugalii lubisz kontakt z człowiekiem oferujemy: zatrudnienie w centralnym......
Recently, we have seen streaming companies and websites taking viewers from classical tv into new services anddevices... our client is looking for a german customer support to join their growing team in lisbon – portugal... requirementsat least 12 months of direct customer service experience required......
Recently, we have seen streaming companies and websites taking viewers from classical tv into new services anddevices... our client is looking for a dutch customer support to join their growing team in lisbon – portugal... requirementsat least 12 months of direct customer service experience required......
