NEW CLIENT
Descrição da oferta de emprego
Mission Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Modifies and presents training programs for representatives/agents.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.
Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
Participates in identifying program needs, obtaining technical data and scheduling programs.
Maintains training records.
Provide initial training to new hires, making them product experts.
The ideal profile would match with the following.
Native or proficient level of Spanish (C2) Native or proficient level of Portuguese (C2) Advanced English level (C1- B2) Schedule Monday to Friday from 9.
until Previous Experience as a Trainer or Teacher is a plus Good organization/ time management skills Availability to do the Training and Nesting on site (Lisbon) mandatory, then the work mode could be work from home Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to the agents which lead to performance improvement Counseling skills.
Knowledge/Abilities.
Knowledge of Foundever policies, procedures, products and services.
Ability to organize, prioritize and multi-task.
Effective management of time Good knowledge of effective scripting Experience of relevant training and coaching techniques Good listening skills Logical and objective approach to assessment Ability to provide feedback in a positive and supportive manner Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions Ability to facilitate 1.
and group coaching sessions and to provide constructive, non-biased feedback to agents to ensure that all quality assessments are fair and objective.
Able to effectively use Office Suite of Tools (Microsoft and Others) Able to use video conferencing tools (Microsoft Teams, etc)
Detalhes da oferta
- Foundever™
- 27/08/2024
- 25/11/2024
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