NETWORK SUPPORT AGENT (GERMAN)
Descrição da oferta de emprego
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe.
If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services Position.
Network Support Agent (German) Location.
onsite in Lisbon, Portugal Employment type.
Permanent.
DUTIES AND RESPONSIBILITIES.
Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
REQUIREMENTS.
Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry Proficiency in German and English (C1) Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2) Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions Proficient in coordinating with others to ensure task completion Strong computer skills, with experience navigating multiple applications Minimum 1 year experience in same / similar roles.
BENEFITS.
Permanent contract Competitive salary Private health and life insurance from day one in the company Working hours.
Monday to Friday On-site Work Module Meal allowance on card/voucher.
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 20/08/2024
- 18/11/2024
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... if you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... candidates should obtain more information about our privacy and data management policy in ttps://pt... tasks: – to be the point of contact of the costumers through a variety of......
If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......
If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......
Nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia! lokalizacja: wschód – lizbona projekt rozpoczyna się 8... 2023 firma: rozwiązanie na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobowymi... polityka zmieniania, aktualizująca szczegóły płatności zgłaszaj......