MAJOR INCIDENT MANAGEMENT

Position Description.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Job Title.
Major Incident Management Position.
Systems Engineer Experience.
4-8 Years Category.
Software Development/ Engineering Main location.
India, Karnataka, Bangalore Position ID.
J Employment Type.
Full Time Must have skills.
• Lead the response, communication, and resolution of major incidents, ensuring prompt service restoration.
o Act as the primary point of contact for stakeholders during critical incidents.
o Coordinate cross-functional teams, including IT, Operations, and external vendors, to resolve incidents.
o Facilitate incident bridge calls, providing clear direction and status updates.
o Ensure timely escalation of incidents based on predefined thresholds.
o Document incident timelines and resolutions for post-incident analysis.
o Conduct post-incident reviews and create detailed reports, including root cause analysis and recommendations.
Good to have skills.
o Problem Management (Secondary).
o Collaborate with Problem Management teams to identify the root causes of recurring incidents.
o Participate in the identification and implementation of preventive measures.
o Ensure proper follow-up on Problem Management actions, reducing the likelihood of future incidents.
o Change Management (Secondary).
o Support Change Management processes to ensure changes are effectively controlled and implemented with minimal risk.
o Review and assess the impact of changes related to critical systems and services.
o Ensure that changes causing incidents are documented, reviewed, and mitigated in future requests.
CGI is an equal opportunity employer.
In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.
Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Skills.
Incident Management Incident Response Change Management (T1) Problem Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.