L1 SUPPORT SPECIALIST (UNIX, SQL, AZURE)
Descrição da oferta de emprego
Position Description ¡Únete a CGI! ¿Quieres formar parte de una de las cinco empresas más grandes de TI y procesos de negocios en el mundo? En CGI estamos seleccionando un/a Programador/a Unix y SQL para trabajar en un proyecto internacional.
Requisitos.
- Profesional en ingeniería de sistemas, informática, electrónica o afines al rol.
- 3 a 6 años de experiencia en soporte de producción, particularmente en un rol de Soporte L1.
- Inglés conversacional (B2 o superior).
- Dominio de sistemas Unix y SQL para la resolución de problemas.
- Experiencia con infraestructura de Azure y gestión en la nube.
- Sólida experiencia en procesos de Seguimiento/Gestión de Incidentes y Gestión de Cambios.
- Experiencia previa en la industria bancaria/financiera.
- Fluidez en inglés y español, con excelentes habilidades de comunicación verbal y escrita.
- Capacidad para priorizar tareas y trabajar eficazmente bajo presión en un entorno de ritmo acelerado.
Funciones y/o responsabilidades.
- Realizar análisis de causa raíz para problemas de producción, implementando soluciones preventivas para minimizar incidentes futuros.
- Utilizar sistemas Unix y SQL para resolver problemas relacionados con la producción.
- Colaborar con equipos multifuncionales para implementar procesos de gestión de cambios, asegurando una mínima interrupción en los entornos de producción.
- Monitorear entornos de Azure, gestionando alertas e incidentes relacionados con la infraestructura en la nube.
- Mantener y actualizar la documentación para operaciones del sistema, procesos de soporte e informes de incidentes.
- Asegurar el cumplimiento de los estándares de la empresa y de la industria, especialmente en el ámbito bancario/financiero.
- Proveer comunicación clara y oportuna a las partes interesadas internas en inglés y español sobre problemas en curso y sus resoluciones.
Deseables.
- Familiaridad con las prácticas de ITIL para la gestión de incidentes, problemas y cambios.
- Experiencia con sistemas de tickets (por ejemplo, ServiceNow, JIRA) para la gestión de incidentes.
- Conocimiento de herramientas adicionales de Unix/Linux y scripting para automatización.
- Conocimiento de los requisitos de regulación y cumplimiento en la industria financiera.
Habilidades complementarias.
- Resolutivo y proactivo, con una mentalidad enfocada en el cliente.
- Buen jugador de equipo, con la capacidad de colaborar entre varios equipos.
- Capaz de trabajar de manera independiente y llevar los problemas hasta su resolución.
¡Postúlate! Your future duties and responsibilities Required qualifications to be successful in this role At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 100+ offices worldwide.
Founded in , CGI is a leading IT and business process services firm committed to helping clients win and grow.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 07/11/2024
- 05/02/2025
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