ITIL SUPPORT ANALYST - DATA MANAGEMENT
Descrição da oferta de emprego
IT Support Analyst with a strong background in ITIL Process compliance, Data Management and Analysis.
Among others the role demands having good language skills, data modeling and scripting experience.
A minimum of 6-7 years' experience is desired.
Your future duties and responsibilities.
• Incident Analysis and Resolution for both Infra and Application in PROD as per SLA • Monitor Server metrics.
Event checks, analyses, alerts and take appropriate action • Maintain availability of Dev and SIT/PAT Regions of EDMO • Work with Data Management tools, Collibra, scripting and more.
• Permanent fix of repeated issues/incidents • Infra patches Change task co-ordination/verification for Prod and Non-Prod • Perform and Support Disaster Recovery Testing and Certificate Upgrades • Create/Update KB articles • Co-ordinate necessary resources to ensure completion by deadlines Required qualifications to be successful in this role.
• Degree or Diploma in IT • Experience and Knowledge of Collibra Tool is a Must • Experience and Knowledge of Data Management Tools • Linux • Core Java or Python & Shell scripting • Rest API • Data Modeling, Database and SQL Nice to have.
• Azure stack covering ADF, ADB, Unity • Experience in Reporting Tools such as Tableau, Power BI *LI-AD1 Skills.
Data Modeling Incident Management Java Python Server Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 06/11/2024
- 04/02/2025
Operational management · create knowledge articles to document software patch deployment and remediation tasks... acquisition & deployment · complete patch management agent installs and resolve issue with non-functioning agents... · establish and maintain regular written and in-person communications......
Fórum selecção is looking for a records management office (m/f) for a corporate bank main activities: - maintain and update rmo (records management office) policy, procedures and retention schedule;- support the automation of manual processing of regulatory and non-regulatory records;- oversight of day-to-day......
Fórum selecção is looking for a senior data engineer (m/f) for a corporate bank main activities: - design high-performance data pipelines (etl) to feed a dwh using state of the art data engineering techniques according to business specifications; - implement flow automation through ci/cd pipelines and......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Tasks: • work in coordination with the group brands, • work with the sales administration applications, namely supporting management of commercial actions and bonuses, • follow-up of bonuses payment (dealers network) and related claims, • payment and control of the incentives to b2b customers and leasing......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Log call details into case management systems and provide responses and resolutions within sla to customers... sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... order management: log and follow up on orders......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
