Ir à oferta completa

ITALIAN COMPLIANCE AGENT FOR AN ONLINE TRAVEL AGENCY - LISBON, PORTUGAL - (LISBOA)

Descrição da oferta de emprego

Sou uma empresa: FoundeverCome and work with us. Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Compliance Agent in this project, your daily responsibilities will include: Audits of Renewal Interactions: Conduct thorough assessments of interactions between renewal agents and customers. This will involve reviewing communication, adherence to protocols, and effectiveness in retaining customers. Data Analysis and Insight Generation: Dive deep into performance metrics and customer feedback. Analyze trends, identify patterns, and extract actionable insights that could drive improvements in our retention strategies. Feedback Provision: Act as a bridge between our company and outsourcing centers. Provide structured, constructive feedback based on audit findings to both internal teams and external partners. The goal is to foster continuous improvement in service quality and customer retention. Quality Assurance Oversight: Completion of “Audit the Auditor” to ensure the consistency and reliability of quality assessments conducted by outsourced quality analysts. This will help maintain high standards across all operational facets of our retention efforts. Benefits. Signing bonus Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.? Apply today! Requisitos : To succeed in the role, you will need to have: Native or proficient level of Italian (C2) Advanced level of English (at least C1) both verbal and written Computer literate Excellent listening and written/oral communication skills in supported languages Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Analytical skills Good at building strong relationships with existing clients and accounts A motivated and enthusiastic personality Self-organized, planning and prioritization skills Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to pick up new technology quickly Familiarity with ticketing systems Experience with policy work, or help resource project management Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations Ability to think outside the box Ability to demonstrate confidence when imparting information or dealing with troubled callers Must hold EU citizenship or a valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal
Ir à oferta completa

Detalhes da oferta

Empresa
  • Foundever
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 05/12/2024
Data de expiração
  • 05/03/2025
Concierge (m/f) - Convent Square Lisbon Hotel em Lisboa
Phc hotels

O grupo hoteleiro phc hotels encontra-se a recrutar para a sua unidade convent square lisbon hotel - vignette collection em lisboa:o grupo hoteleiro phc hotels encontra-se a recrutar para a sua unidade convent square lisbon hotel - vignette collection em lisboa: concierge (m/f) missão: realizar um serviço......

Ajudantes Cabos - Lisboa, Portugal
Orange target utilities, lda

Avisa:ao enviar/entregar a sua candidatura está a consentir que os seus dados pessoais disponibilizados sejam processados e armazenados em formato digital ou em papel pela orange target utilities, lda... caso não seja admitido/a, os seus dados serão mantidos pelo prazo de 5 anos, apenas para novos recrutamentos......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for......

Bilingual Jobs in Portugal (M/F)
Get The Job

For employment beyond two years, a permanent contract may be offered... accommodation benefit: for those staying in designated apartments, this benefit is tax-free... employment term: initial contracts of 12 months, extendable for another 12 months... meal allowance: preloaded debit card for tax-free......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

Join our team in sunny portugal! work from home our international client in portugal is hiring! we're looking for talented individuals who speak dutch fluently to join our dynamic team... if you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity......

Guia turismo free walking tour Lisboa
Lisbon chill out tours

Somos uma empresa que realiza visitas guiadas a pé em lisboa... procuramos pessoas de lisboa ou que vivam em lisboa há bastante tempo, que adorem a cidade e que queiram fazer parte de uma equipa... fomos pioneiros na realização de “free walking tours” em lisboa e contamos uma experiência de mais de 10......

Guia turismo free walking tour Lisboa
Lisbon chill out tours

Procuramos pessoas de lisboa ou que vivam em lisboa há bastante tempo, que adorem a cidade e que queiram fazer parte de uma equipa... somos uma pequena empresa que realiza visitas guiadas a pé em lisboa... fomos pioneiros na realização de “free walking tours” em lisboa e contamos uma experiência de mais......

Italian Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... in doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service......

Technical support (m,,f) : italian consumer goods
Personalbüro u. herrmann

For more complex issues, escalate to the appropriate department... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... continuously work on improving client satisfaction by being proactive during diagnostics, such as using youtube tutorials......

Channel sales portugal security systems
Grupo arestora

Main tasks: analyze the market in portugal region and better understand sales channel in portugal regions... maintain customer partnership in portugal improve brand market share and product coverage continually... the key attributes expected from sales channel for portugal: deep understanding of the......