Ir à oferta completa

ITALIAN COMPLIANCE AGENT FOR AN ONLINE TRAVEL AGENCY

Lisboa - Lisboa

Descrição da oferta de emprego

Come and work with us.
Are you  Italian  native or fluent with strong  English  communication skills?  Looking to make your career in a multicultural environment in the sunny and happy  Lisbon ?  So we have the perfect opportunity for you!    Your future project.
join our  Italian Customer Support  team.
Our client is one of the largest online travel agencies worldwide, with more than 20M customers.
As a Compliance Agent  in this project, your daily responsibilities will include.
Audits of Renewal Interactions.
Conduct thorough assessments of interactions between renewal agents and customers.
This will involve reviewing communication, adherence to protocols, and effectiveness in retaining customers.
Data Analysis and Insight Generation.
Dive deep into performance metrics and customer feedback.
Analyze trends, identify patterns, and extract actionable insights that could drive improvements in our retention strategies.
Feedback Provision.
Act as a bridge between our company and outsourcing centers.
Provide structured, constructive feedback based on audit findings to both internal teams and external partners.
The goal is to foster continuous improvement in service quality and customer retention.
Quality Assurance Oversight.
Completion of “Audit the Auditor” to ensure the consistency and reliability of quality assessments conducted by outsourced quality analysts.
This will help maintain high standards across all operational facets of our retention efforts.
To succeed in the role, you will need to have.
Native or proficient level of  Italian  (C2) Advanced level of  English  (at least C1) both verbal and written Computer literate Excellent listening and written/oral communication skills in supported languages  Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Analytical skills Good at building strong relationships with existing clients and accounts  A motivated and enthusiastic personality Self-organized, planning and prioritization skills Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to pick up new technology quickly Familiarity with ticketing systems Experience with policy work, or help resource project management Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations Ability to think outside the box Ability to demonstrate confidence when imparting information or dealing with troubled callers Must hold EU citizenship or a valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal   Benefits.
Signing bonus Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture   Go further with Foundever™   We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!   
Ir à oferta completa

Detalhes da oferta

Empresa
  • Foundever™
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 05/11/2024
Data de expiração
  • 03/02/2025
Technical support (m,,f) : italian consumer goods
Personalbüro u. herrmann

For more complex issues, escalate to the appropriate department... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... continuously work on improving client satisfaction by being proactive during diagnostics, such as using youtube tutorials......

Customer service agent with french (M/F) - Porto
Eurofirms

Hey, you? yes, you! do you speak several languages? are you fluent in french? do you have good knowledge of english? you can be the person that we are looking for! as a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s biggest and most......

Italian Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... in doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service......

NURSE FOR SENIOR CARE IN GERMANY
Eugenia talent recruitment

Benefits: • apartment accommodation can be provided for the initial quarter... • minimum 3 years of professional nursing experience for candidates without a diploma... they are in search of empathetic and proficient nursing staff with expertise in nursing or medicine, capable of offering thorough care......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

Join our team in sunny portugal! work from home our international client in portugal is hiring! we're looking for talented individuals who speak dutch fluently to join our dynamic team... if you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity......

Hebrew customer service agent
Spoton connections

A hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... join a multicultural team and advance your career as a customer support agent... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and......

Customer service representative( italian speaker)
Cluster osl

Requisitos do trabalho fluent italian speaker... competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)... you will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery......

Sales support (m,f) french or italian
Personalbüro u. herrmann

Customer service: deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds... customer satisfaction: aim for the highest customer satisfaction survey scores by actively updating customers on status and resolution progress... order management: log and follow......

Real estate agent
EVOLUTION Mediação Imobiliária

A evolution® oferece os seguintes benefícios gratuitamente: formação especializada e contínua material de marketing e-mail profissional ferramentas de trabalho online e offline apoio operacional, administrativo, legal e fiscal flexibilidade e autonomia de horários ambiente de trabalho motivador além......

Real estate agent
EVOLUTION mediação imobiliária

A evolution® oferece os seguintes benefícios gratuitamente: formação especializada e contínua material de marketing e-mail profissional ferramentas de trabalho online e offline apoio operacional, administrativo, legal e fiscal flexibilidade e autonomia de horários ambiente de trabalho motivador além......