IT SERVICE DESK TECHNICIAN WITH PT, SPN AND ENG
Descrição da oferta de emprego
Combining unrivalled experience and expertise across more than 40 industries and all business functions - supported by the world's largest distribution network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With approximately people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Come and join the team! Descrição/Funções.
• Serve as the first point of contact for customers seeking technical assistance via phone, chat, e-mail, or in person.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Work with L2 resolvers and internal stakeholders to ensure accurate, effective training content.
• Other duties as assigned.
Requisitos.
• Advanced level of Spanish, English and Portuguese(minimum B2 level) required • Able to work shift of 8 hours in 24x7 • Grado superior de en Sistemas informáticos (ASIR) or equivalent technical vocational / professional school qualification (highly valued).
• 1 years of helpdesk work experience (highly valued).
• Strong customer support skills • Excellent written and verbal communication skills • Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
- Technical skills - Knowledge of ITSM tools, Active Directory, remote connection tools to the user's workstation.
Oferece-se.
• 24x7 contract; • Rotating weekly shifts; • The most common shifts are currently the following ones.
, Split shift (for instance with onehour unpaid lunch); • Salary Range = 16K€-19K€ year (all included within this cost, including any legally required allowance (for instance, meal allowance); • Office vs Remote work expectation = %.
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 09/12/2024
- 09/03/2025
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