IT PERFORMANCE AND ESCALATION MANAGER (M/F/D)

Descripción del puesto.
Knowledge for the world of tomorrow.
We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries.
For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table.
People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things.
In short, help us tackle the most exciting challenges and put into practice what really matters.
We'll give you the opportunity to really make a difference.
So what are you waiting for? Take your next career step with us.
What will be your responsibilities? * Manage relationship with external IT service providers from a commercial, performance and contractual perspective.
* Manage providers performance on contractually agreed deliverables to an adequate provision of IT services.
* Take ownership of Integrated Performance Analysis of a specific IT provider (holistic provider view).
* Contribute to assessment of IT provider for a specific service.
* Drive monitoring SLA adherence and provider obligations.
* Support Escalation management towards the provider.
* Contribution to definition and maintenance of market standard KPIs/SLAs.
* Support claim management.
* Execute provider governance according to framework.
* Foster provider performance improvements.
* Support provider relationship management and coordinate alignments in a global virtual environment.
* Support change processes.
* Contribute in measures and action plans to ensure IT provider management quality.
* Support Procurement and IT Contract Management teams.
What do you need to qualify for this job? * We're looking for candidates with a relevant educational degree and demonstrated experience in this area (> 5y).
* Effective written and oral communication in English on a business level.
* Structured, accurate and result-oriented, able to work against deadlines in an agile environment * Fluency in English; German and/or other language is an advantage.
Soft skills.
* Communication.
* Work autonomously.
* Self-Motivation.
* Responsibility.
* Strong teamwork and cooperation skills in an international working environment.
* Flexibility and strong organizational skills (process optimization).
* Problem Solving.
* Decisiveness.
* Ability to Work under Pressure and Time Management.
* Negotiation and Conflict resolution skills.
Methods & Tools Experience with agile methods is a valuable add-on, as well as data-analytics and proficiency with Microsoft office and Power BI We recognize that building a diverse workforce is crucial to the success of our business.
Therefore, (COMPANY NAME) provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.
Are you ready to turn your dreams into reality? Apply now! Please send your CV in English, otherwise your application will not be considered.
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