HELPDESK AGENT

Company team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. Position As a Helpdesk Agent, you’ll handle support requests for our end-users in team.blue, document actions, and escalate issues when needed. You’ll manage incoming support tickets, install and configure operating systems (Windows, Mac, Linux) and software, set up IT equipment, and troubleshoot errors, providing support both remotely and in person. Strong problem-solving skills, attention to detail, and excellent communication are essential. Responsibilities Managing incoming support requests, preparing and processing/resolving the requests and documenting them in the ticketing system for 2nd or 3rd level support; Simple administration of our Active Directory (password resetting, unlocking users, setting default permissions); Installing and configuring client operating systems and software; Installing IT workstation equipment and peripherals (desktops, notebooks, printers, scanners, telephones, mobile devices); Configuring/troubleshooting technical issues. Qualifications 3-5 years of experience in IT Support including hands-on experience with operating systems, hardware, software, and cloud services; Problem-solving skills: excellent troubleshooting abilities to resolve technical issues efficiently and effectively; Communication skills: strong verbal and written communication skills (English and Portuguese) to provide clear instructions and support to end-users. Spanish and other languages are a plus; Customer service orientation: a commitment to delivering best-in-class support and ensuring a positive experience for all end-users. Skills Customer service and high solution-oriented way of working; Keen open-mindedness and ability to work well in a team; Analytical thinking and hands-on mentality. Right to work At any stage please be prepared to provide proof of eligibility to work in the European country you are applying for. Unfortunately, we are unable to support Sponsorship Visas. ESG “At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.” "Come as you are" Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.