FRONT DESK AGENT- OVERNIGHT

Job Description For Front Desk Agent- Overnight(HOZ) in Miami,United States.
Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach is now recruiting an overnight Front Desk Agent to join the hotel's opening team.
An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach.
Opening in early , the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach.
The design features elements of texture, art, and pops of color that create a unique and captivating experience.
Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks.
Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline.
Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami.
Spanning square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
osition SummaryFront Office associates are responsible for the guest registration process and communication of hotel services and promotions.
This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience.
Other duties may include processing forms of payment and responding to guest inquires.
You will be the face of Hyatt as a Front Office Associate.
oumay also be requiredto assist withPBX telephone operator and conciergeduties as needed.
o ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure.
Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
osition Responsibilities/ Essential Functions Greeting and thanking guests as per Forbes standards.
Perform all guest check-in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc.
Posting charges to appropriate guest accounts and collect payment for room charges and other fees.
Make and confirm reservations for guests.
Answer phones and direct calls to appropriate personnel.
Anticipating and addressing guests' needs and resolving their problems and complaints.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Following all established SOPs and using approved Checklists.
Up Selling guest rooms and promoting World of Hyatt (WHO) and other hotel services.
Complete various additional tasks and assignments as needed.
Qualifications A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field.
bility to speak asecond Language fluently will be considered an asset.
ood working knowledge of Reserve/Opera software.
xcellent proficiency with Microsoft Suite applications.
efined verbal and written communication skills.
bility to work a flexible schedule; weekends, holidays, overnight shiftsPhysically agile, ability to stand or walk for long periods of time.
xcellent time management and organizational skills.
xcellent problem-solving skills.
ell-groomed, professional appearance.
As an Andaz Miami Beach colleague, you will enjoy the following benefits.
Free room nights, Discounted and Friends & Family Room Rates Medical, Dental, and Vision Insurance with only a 30-day waiting period! 401K with company match Free Parking Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many moreAndaz team members work in an environment that demands exceptional performance yet reaps great rewards.
Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
ur Values.
Empathy Integrity Respect Inclusion Experimentation WellbeingAt Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.
We turn trips into journeys, encounters into experiences, and jobs into careers.
Join a team that is making travel more human.
Connected.
Sustainable.
Here, everyone's role matters.
Opportunities are yours to shape.
Your individuality is celebrated.
At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
yatt is an equal-opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
f you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!