FRONT DESK AGENT
Descrição da oferta de emprego
FAIRMONTCompany DescriptionFairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over square feet of flexible meeting space.
For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
ob DescriptionESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
nticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
aintain positive guest relations at all times.
esolve guest complaints, ensuring guest satisfaction.
aintain complete knowledge at all times of.
all hotel features/services, hours of operation.
ll room types, numbers, layout, decor, appointments and location.
ll room rates, special packages and promotions.
aily house count and expected arrivals/departures.
cheduled daily group activities.
oyalty program details Build guest loyalty through personalized serviceProcess all guest registrations and check-outs.
ommunicate services and amenities of the hotel to guests.
oordinate all guest room billing.
espond to all guest requests.
ocument and confirm reservations and cancellations.
lock rooms in computer and follow through on designated requirements.
enerate, print and distribute daily and weekly reports.
ettle guest accounts and adhere to all cashiering procedures.
ssist other front office departments as needed.
Qualifications High school graduate or equivalent vocational training certificate.
revious experience as Front Desk Agent in hospitality an asset.
revious guest relations and cashiering experience an asset.
omputer literate in Microsoft window Applications.
nowledge of Opera Property Management systemFluency in English both verbal and non-verbal.
bility to.
perform job functions with attention to detail, speed and accuracy.
rioritize and organize.
e a clear thinker, remaining calm and resolving problems using good judgement.
nderstand guests' needs.
ork cohesively with co-workers as part of a team.
ork with minimal supervision.
aintain confidentiality of guest information and pertinent hotel data.
dditional InformationWhat's in it for you.
aid time offMedical, Dental and Vision Insurance, 401KComplimentary Shift MealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academy designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, such as Planet 21Career development opportunities with national and international promotion opportunitiesEligible performance based bonus
Detalhes da oferta
- Accor Hotels
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 02/01/2025
- 02/04/2025
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