FRENCH SERVICE AND DELIVERY E
Descrição da oferta de emprego
Would you like to work with a company that inspires more than 1 billion users on its platform? Are you French native or fluent with strong communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon ? So we have the perfect opportunity for you! Your future project.
join our French Service and Delivery E-commerce Support team.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As an Advisor in this project, your daily responsibilities will include.
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.
Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client’s Ecommerce.
Support ad-hoc projects and initiatives per business needs.
To succeed in the role, you will need to have.
Native or proficient level of French (C2) Intermadiate level of English (at least B2) Ability to adapt to a challenging software system.
Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or a valid work permit for Portugal Availability to work from our site in Lisbon Availability to work from 9am to 9pm UTC+1 Mon to Sun Benefits.
Signing bonus Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- 23/11/2024
- 21/02/2025
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Tasks provide exceptional customer service via chat, email, and phone... strong communication skills, both verbal and written... ability to work independently and manage multiple tasks efficiently... excellent problem-solving skills and patience when dealing with users... educate users on the platform's......
Tasks provide exceptional customer service via chat, email, and phone... strong communication skills, both verbal and written... ability to work independently and manage multiple tasks efficiently... excellent problem-solving skills and patience when dealing with users... educate users on the platform's......
Tasks:tech support, voice/email/chatassist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
Start: 8th january tasks:tech support, voice/email/chatassist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels)......
Excellent problem-solving and troubleshooting skills... strong communication and collaboration skills... program, troubleshoot, and optimize robotic systems to meet performance and quality standards... stay abreast of industry trends and emerging technologies in automation and robotics......
Requisitos do trabalho mandatory proficiency in french and english strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
You always have a sympathetic ear, and you advise our customers over the phone and via email... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty......
Fluent in german and english... marketing materials:- translate brochures and other marketing materials from de>pt and en>pt... adapt surveys and questionnaires for portuguese-speaking audiences, ensuring cultural relevance and clarity... excellent attention to detail and strong organizational skills......
