FNAC | TÉCNICO/A CUSTOMER CARE - ALVERCA
Descrição da oferta de emprego
-Tratamento e resolução de incidências abertas por canais online de contacto com o Cliente, nomeadamente problemas de expedição e não conformidades, trocas e devoluções, reenvios e reembolsos, reparações SPV e informação de produto; -Garantia de resposta pertinente em tempo útil; -Reporting do departamento, centralizando a informação recolhida das várias áreas.
Requisitos.
- Formação académica ao nível do 12º ano ou superior; - Bom domínio de Excel; - Bons conhecimentos de Inglês (escrita e comunicação verbal); - Forte orientação para o Cliente, com a proposta de soluções; - Capacidade para analisar e relacionar várias fontes de informação; - Excelente capacidade para comunicar e trabalhar em equipa; - Planeamento, organização e gestão de prioridades; - Flexibilidade, Resiliência e capacidade de adaptação.
Oferece-se.
Local de Trabalho.
Alverca, Entreposto Logístico; Horário.
40h semanais, horários e folgas rotativas, em regime híbrido.
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 03/12/2024
- 03/03/2025
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