FIVE9 VCC & IVR IMPLEMENTATION
Descrição da oferta de emprego
The primary goal is to improve our self-service options.
This setup should effectively address several key areas.
- Reducing our call waiting times - Enhancing our call routing accuracy - Providing better self-service options The self-service options we aim to implement include.
- Automated responses for common queries - An Interactive Voice Response (IVR) system - Call routing based on customer input The ideal candidate will have extensive experience with Five9 VCC and IVR systems, and a proven track record of improving customer service efficiency.
Your expertise will be instrumental in helping us achieve our customer service goals.
Asterisk PBX VoIP Talento Vocal Telemarketing ID do Projeto.
# Sobre o projeto 1 proposta Aberto para ofertas Projeto remoto Ativo em 2 horas atrás
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 08/10/2024
- 06/01/2025
Relocation package: 700 eur / flight and 1 month accommodation in a hotel... 00 € + skill adder 200... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service......
Develop and execute recruiting plans network through industry contacts, association memberships, trade groups, social media, and employees develop and track goals for the recruiting and hiring process coordinate and implement college recruiting initiatives handle administrative duties and recordkeeping......
Position overview: we are looking for a creative automation and robotics engineer to contribute to the design, development, and implementation of cutting-edge automation and robotics solutions... professional development opportunities dynamic and collaborative work environment how to apply: interested......
Roles and responsibilities: process payroll for customers; deliver human resources management activities (hris), from on-boarding to off-boarding, including all legal requirements; setup and develop hr processes, policies and tools according to the business needs; provide functional support, collaborating......
Relocation package: 700 eur / flight and 1 month accommodation in a hotel... banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + skill adder 200... 00 € + language adder german 450......
• implementation of user requirements... net and c#• in depth knowledge of the custom development techniques for the m365 platform: web parts, extensions, libraries for both sharepoint online and teams... the tasks to be performed include:• development and integration of technological components......
€ + meal allowance 167... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of inquiries generated via inbound activities such as chat and email... start: asap banking project: german on-site in lisbon......
Fórum selecção is looking for a senior data engineer (m/f) for a corporate bank main activities: - design high-performance data pipelines (etl) to feed a dwh using state of the art data engineering techniques according to business specifications; - implement flow automation through ci/cd pipelines and......