ENGLISH ADVISOR

Come and work with us.
Are you English native or fluent with strong communication  skills?  Looking to make your career in a multicultural environment in the sunny and happy  Lisbon ?  So we have the perfect opportunity for you!   Your future project.
join our English Customer Support team.
As a Customer Service Representative in this project, your daily responsibilities will include.
Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives Provide professional, friendly and efficient service using multichannel tools (calls, chats and emails) Be the first point of contact to handle technical support and resolve customer complaints Technical support.
Isolating the issue from hardware, software and subscription and providing an outcome to the customer Sales support.
Help the customer with an ongoing order/cancellation/refund and if needed to downgrade or upgrade their current equipment and/ or plan Help the customer with order inquiries, shipping and returns Support underwriters handling their subscriptions Identify and escalate issues appropriately Research information and troubleshoot problems using available resources.
Complete daily tasks as allocated in an efficient and timely manner Maintain accuracy and security of customer information on the database Monitor and control numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals   To succeed in the role, you will need to have.
Native or proficient level of English (C2) Previous experience in customer services Computer literate Technical aptitude and the ability to pick up new technology quickly A motivated and enthusiastic personality Self-organized, planning and prioritization skills Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations Ability to demonstrate confidence when imparting information or dealing with troubled callers Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Familiarity with ticketing systems Experience with policy work, or help resource project management Previous, demonstrable experience with creation of online help resources Life experience to apply to managing situations Early adopter of technology Ability to put callers at ease Makes the customers feel confident that their needs are being met Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal (OnSite work - Santos)   Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture   Go further with Foundever™   We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!