ECOMMERCE SPECIALIST INTERN (EUCERIN\/HANSAPLAST)

Descripción del puesto.
At (COMPANY NAME), we want to help people feel good about their skin - and our commitment goes far beyond caring for skin.
For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello.
We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than employees.
It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values - CARE, COURAGE, SIMPLICITY and TRUST.
We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Job Purpose.
To support the eCommerce & Key Account Manager (eKAM) in achieving the short, mid and long-term commercial objectives of the account team as agreed within the sales strategy of the country and also having interface with regional team in what regards guidelines, campaigns and POS execution.
To be the link between departments.
Sales, Customer Service, Demand Planning, Finance and Shopper & Marketing in order to achieve the overall country objectives.
Main challenges and responsibilities.
Customer contact * Responsible for the maintenance of the brand and products positioning in online stores, including search strategy, ePOS content execution and brand pages * In close contact with customers to support on frequent requests related to orders, content, innovations, and others * Support online promo plan materials and activation * A reliable and knowledgeable person to share information and interface with online Customers * Contact with Customer Service in order to proactively monitor orders and signaling mistakes regarding timings and quantities.
Customer Business Plans * Assist eKAM on business plan monitoring, sales metrics evaluation, conducting analysis and other weekly/monthly tasks.
* Support in business reviews preparation Performance Management * Support eKAM on new activations interconnected to Digital Marketing or eCommerce Regional Team * Support Promo Plan post-mortem analysis focused in performance improvement * Control the financing and payment of promotions with an accurate review Your Profile.
Hard skills * Master's degree in Economics or Business Administration (or similar); * Fluent in Portuguese and English (spoken and written) * High proficiency in MS Office applications (namely Excel and Power Point) * SAP and Power Bi knowledge is an added value * Preferrable to have at least 6months experience with account management, if not be willing to have face to face hard interaction with clients Soft Skills * A good mix of proactivity, creativity, problem solving and analytical thinking * Ability to work cross functionally in a high-speed environment * High customer orientation * Stakeholder management skills * High attention to details and quality consciousness * Strong communication skills * Collaborative team player and relationship building oriented At (COMPANY NAME), we embrace Diversity and aim to provide equal opportunities to all of our applicants - regardless of e.
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gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age.
We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.
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curriculum vitae with relevant references and certificates).
For instance, please feel free to upload your CV without a picture