DEMAND AND CHANGE MANAGEMENT MANAGER

Position Description.
Within Infrastructure Management Team, the candidate is acting as single point of contacts for all business requirements linked to the Cloud.
He/she is responsible for understanding current and future customer demand for services.
He is preparing the CAB (change advisory board) The candidate must have significant experience in Cloud / SAAS / PAAS / Infrastructure / system integration/migration.
He/she will.
- Handle all private and public cloud demands by receiving, refining, qualifying, categorizing and affecting the opportunities to the most competent team, or handling them effectively.
- Set a repository of all requests from all Sodexo entities - Work closely with the Global Process and Quality Lead in order to improve the demand manager process - Review the changes to be presented to CAB, contact the stakeholder for additional information if needed, send a summary to CAB audience prior to CAB, assist the Global Process and Quality Lead during CAB, answer the questions regarding the IM change management process.
- Perform reporting on both activities Experience working in a Datacenter infrastructure environment  Experience in delivering projects using Dev Ops / Agile / Waterfall delivery methodologies  Operational mindset, experienced in infrastructure operations, handling well stress  Gather service requirements and elaborate business cases.
 Communicate with external and internal stakeholder  Prepare and report demand status reviews with internal stakeholders  Escalate risks and issues as appropriate  Fulfill the demands that don’t require the intervention of other teams  Enforce demand management processes and best practices • Overall 5/7 years’ experience in IT • Proven expertise in Active Directory at large scale with multi-country environment • Experience of international environments and matrix organizations • Excellent reporting and presentation skills • Can-do attitude and service-oriented (client focus) • Positive mindset, structured thinking and focused on finding solutions • Cultivates innovation.
Creates new and better ways for the organization to be successful • Ability to work independently and manage multiple tasks simultaneously • Rigorous, organized, transparent and team player • Good communication skills and ability to adapt communication based on the audience (C-level, business, technical team) Fluent in English, French is a plus Skills.
Change Management Project Management Office MS Cloud What you can expect from us.
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