CUSTOMER SUPPORT SPECIALIST
Descrição da oferta de emprego
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities).
You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.
Key Responsibilities.
Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.
., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
Skills and Experience.
3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
Proven experience managing escalations and maintaining strong relationships with business customers.
Experience working towards High CSAT (>90%) and QA scores in B2B environments.
Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
Familiarity with SLA management and complex customer issue resolution.
Why Work at CBH? Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
Work remotely with a diverse team from around the world.
Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.
System Requirements.
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset.
Quiet, distraction-free working environment.
Stable power and internet connectivity.
If you're excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!
Detalhes da oferta
- Clipboard Health
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 03/11/2024
- 01/02/2025
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable......
Over 2 years of customer support/technical support experience... acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction... positive attitude, customer satisfaction orientation and proactivity... nice-to-have: 6 months’ experience in a technical support......
Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......
Apresentação do departamento e do cargo #departamento procuramos um representante de atendimento ao cliente (keepbiz customer support representative) para o nosso departamento de atendimento ao cliente que forneça conselhos, escuta e soluções para os nossos clientes... juntar-se-á a uma equipa experiente......
