CUSTOMER SUPPORT PORTUGAL LISBON
Descrição da oferta de emprego
Position based in Lisbon Portugal.
No experience needed.
Responsibilities Live chat Email (Inbound Calls might occur accordingly with the project) Identifying the clients problem; troubleshooting them to find the solution Documenting each action you take; and categorizing cases and possible bugs Understand and remain up to date with clients policies and guidelines Policy Safety and Copyright management (e.
Understand ads navigation policy and copyright guidelines) Troubleshoot different problems (e.
problems with playing videos uploading account & bugs issues membership issues) Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators.
Schedule Monday to Friday Rotative Shifts TBC Requirements German C1 / C2 English B2 No previous experience required Documents EU ID Residence card Certificate of Protection (issued later than March/) Conditions & Benefits Annual Base Salary (gross) Language Premium Bonus/Monthly 235 Meal allowance/Daily 763/ work day paid in meal card (net amount) Transportation Bonus 720 Yearly Target Bonus 5% of the yearly gross base salary Total / Monthly benefits Other Benefits.
Health Insurance & Life Insurance & Family Plan (Spouse/legal partner and children) Type of Contract 1 month training contract 1 year FTC w/ 30 days probation Relocation Support (for people moving from outside of Continental Portugal) Bureaucratic support to get the NIF and NISS Assistance in finding house according to the needs of the candidate Relocation bonus of (gross) paid with the first payroll cycle Recruitment Steps Initial Screening Ops Round Interview HR interview Remote Work.
No
Detalhes da oferta
- CBT - Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 30/08/2024
- 28/11/2024
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