CUSTOMER SUPPORT AGENT
Descrição da oferta de emprego
Customer Support Agent Location.
Lisbon, Portugal Employment type.
Full-time Remuneration.
+ Bonus DUTIES AND RESPONSIBILITIES.
Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail.
REQUIREMENTS.
Native/fluent in Italian, both oral and written.
Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users A resourceful and stress-resilient personality that can adapt and remain calm in all situations Good listening skills and ability to empathize with others Ability to solve issues in a timely manner Ability to work independently while being a team player at the same time Ability to cover shift rotation and be on time at the office.
BENEFITS.
Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Private health insurance Yearly performance bonus Relocation allowance and assistance.
Detalhes da oferta
- Si-Up Consultoria de RH
- Indeterminado
- 20/08/2024
- 18/11/2024
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