CUSTOMER CARE AGENTE
Descrição da oferta de emprego
(COMPANY NAME) is a french multinational company, market leader in gases' production and comercialization, technology and services for Industry and Health.
How will you CONTRIBUTE and GROW? Poderá crescer connosco através do contacto com clientes existentes e potenciais em Portugal e Espanha, através dos vários canais disponíveis (telefone, e-mails, chabot) de forma a solucionar e dar resposta às necessidades dos mesmos.
Realizará as seguintes tarefas.
-Atendimento telefónico inbound e outbound em português e espanhol; -Apoio ao cliente através dos diferentes canais de comunicação disponíveis (e-mail, chatbot) em português e espanhol; -Gestão da ferramenta de gestão do cliente CRM-SF; -Realização de tarefas administrativas em SAP -Coordenação de tarefas com os vários departamentos da empresa, tais como, compras, manutenção e administração de vendas -Gestão do Portal do Cliente.
conversão, seguimento e apoio ao cliente Are you a MATCH? Terá de ter as seguintes competências.
-12ºano de escolaridade ou licenciatura (preferencial); -conhecimentos de português e espanhol (mínimo nível B2) -conhecimentos intermédios de inglês -experiência em atendimento ao cliente ou contact center; -conhecimentos informáticos nomeadamente em SAP e Sales Force (preferencial); Our Differences make our Performance At (COMPANY NAME), we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 07/11/2024
- 05/02/2025
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