CLIENT SERVICES OFFICER W/M

THE POSITION: Our operations Department is currently seeking new Client Services Officer on a permanent contract to join us and help meet the challenges of our growth. This position is based at our Lisbon office, where you will become part of a dynamic and supportive management team. In this role, you will advise and assist our clients with their inquiries via phone and email. Key Responsibilities: Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). Administrative ManagementContracts: registration and cancellation, premium collection.Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.Client files: update and modify customer records (contract details, address, bank account information, etc.). Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. ABOUT THE JOB: By joining our teams, you will benefit from training at our Lisbon site, full support in our businesses and tools, and local management. Your position is a permanent contract, and you benefit from all the social advantages granted to our teams: Free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation. You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees. The job can be taken in the next few days (or weeks) depending on your availability YOUR PROFILE: We are looking for enthusiastic and versatile Client Services Officer who can provide high-quality service while enhancing the customer experience Be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. You have a strong sense of customer service. You are bilingual in English and French to carry out your responsibilities effectively. In summary, you are a dependable individual who values being part of a respectful and supportive work environment. HENNER PRESERVES ALL YOUR LIVES Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. Every day, we support 65,000 client companies and 2.2 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT