CLIENT SERVICES ADMINISTRATOR

OverviewThe Client Services Administrator (CSA) plays a vital supporting role in delivering exceptional service to clients across CARMA’s software and research accounts. Working in collaboration with Client Services Executive (CSE) and reporting to the Client Services Manager, the CSA assists with operational tasks and ensures the smooth execution of client deliverables.This entry-level position is designed to provide hands-on experience in client services and media intelligence. While the CSA does not take ownership of a client portfolio, they contribute to the overall success of the Client Services team by managing administrative duties and supporting the CSE’s and CSM with tasks associated to client projects.For the right candidate, this role provides a clear pathway to progression into a Client Services Executive role.Key ResponsibilitiesClient Support & Administration:· Assist the Client Services Executive in managing client projects, ensuring deliverables are completed in line with client requirements and deadlines.· Provide day-to-day support on client accounts by coordinating tasks, maintaining documentation, and ensuring timely responses to client queries.· Maintain internal systems and databases to track client activities, deliverables, and account updates.Operational Support:· Collaborate with internal stakeholder teams to ensure smooth delivery of client services.· Assist in onboarding clients by supporting the CSE through critical steps of onboarding· Support with issue resolution by investigating queries and escalating complex cases, as necessary.Team Collaboration:· Work closely with the Client Services Executive to meet client needs and address operational challenges.· Support Account Managers with administrative tasks on research accounts, keeping them informed of issues and suggesting potential solutions.· Pro-actively contribute to the growth of the Client Services team process efficiencies.Key AttributesEducation & Skills:Strong written and spoken English, with excellent grammar and communication skills.· Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM systems is a plus.· Comfortable in pulling, organising and sharing data setsA university degree, professional qualification or equivalent certification will be valuedPrevious experience in a client-facing role would be an asset. This could include internships, part-time work, or full-time roles in industries such as customer service, account management, or sales.Personal Qualities:· Organised and detail-oriented, capable of managing multiple tasks efficiently.· A proactive problem-solver with an eagerness to learn and develop new skills.· A collaborative team player who thrives in a fast-paced environment.· Interest in the media industry, with an enthusiasm for staying up to date on industry trends.· Show enthusiasm and interest in the rapidly changing media environment, staying updated with industry trends and developments.· Have willingness to work across multiple account projects at any given time, demonstrating strong adaptability skills· Possess strong time management and organizational skills, being able to prioritize tasks, and manage workload effectively.About CARMACARMA is a global provider of integrated media intelligence solutions. We deliver what matters using an unrivalled mix of cutting-edge technologies and experienced media measurement and analysis experts.With 19 international offices and staff in 50 countries, CARMA conducts research of media coverage in all key geographies in over 80 languages. We are globally active but also have local experience so whilst most of our clients are international, we are equally adept and offering market-specific solutions. Our on-the-ground staff speak the local language, know local customs, and can help you achieve a greater understanding of any market.CARMA has been providing services to the communications industry for more than 30 years, over which time it has grown into one of the most geographically diverse and most dynamic media monitoring and analysis companies in the world.Version: January 2025Tipo de oferta: Freelance / Curta Duração