CLIENT SERVICE ANALYST

Role Summary.
As a Client Service Analyst, you will ensure access, delivery, and training of IQVIA’s services to Pharma clients while building strong business relationships.
You will also identify opportunities to expand current or new services.
Key Responsibilities.
Establish and build positive business relationships with Pharma clients, understanding their data and service requirements.
Expertly understand IQVIA data sources such as Pharmacy, Parapharmacy Modern Distribution, Medical, Hospital, and Wholesalers.
Serve as an expert contact for clients using IQVIA data, software, and services.
Ensure all contracted services are delivered with quality and in a timely manner, including ad-hoc requests.
Coordinate internal production of regular client deliveries with offshore teams.
Provide additional insight and interpretation of data to resolve business questions and issues.
Identify opportunities within current and new clients to maintain revenues.
Conduct client training on all aspects of IQVIA data and systems.
Conduct client service meetings at customer sites.
Skills, Education, and Experience Required.
Bachelor's degree in Health Care, Economics, Market Research, Data Science, Marketing, or a related field.
2 years of related work experience, preferably within the pharmaceutical industry or consultancy.
Excellent communication skills (both written and verbal).
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Expert problem-solving, analytical, and customer service skills.
Excellent team player, with the ability to work autonomously when needed.
Experience using Microsoft Office, including Excel, PowerPoint, Outlook, and Copilot.
Fluent in Portuguese and English, both spoken and written.
Beneficial Skills and Experience.
Knowledge of the pharmaceutical and healthcare market.
Experience working with cross-functional and multi-geographical teams.
Experience providing training to others.
Knowledge of time series analysis and statistical modeling.
Experience using Microsoft Office PowerBI and/or Access.
Expertise in IQVIA software, such as Flexview, IAM, Dataview, is a plus.
What We Offer.
Initial training on the different data, services, and tools of IQVIA.
LinkedIn Courses on various areas to improve or create new skills.
Positive team environment of mutual help and support.
Company initiatives for networking and bonding between co-workers (e.
., volunteer actions, after-work social events, sports tournaments).
Hybrid model of work (home and office).
Competitive salary and benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.
qvia.
om At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things.
Multifaceted thought processes spark innovation.
Multi-talented collaboration harnesses innovation to deliver superior outcomes.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities.
No matter your role, everyone at IQVIA contributes to our shared goal of improving human health.
Thank you for your interest in growing your career with us.