CASH COLLECTION LEAD - ITALIAN SPEAKER
Descrição da oferta de emprego
Descrição/Funções.
•Manage customer/account queries to ensure sales ledger balances are clean on customer account; •Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers; •Notify Markets of uncollectable debt risks & mitigate where possible; •Collection activities based on Market Collection Strategy; •Respond to incoming collection concerns from the customer and internal stakeholders; •Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts; •Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s); •Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving; •Execute identified business and internal controls of Collections processes; •Review and propose updates, through company, to the Standard Routines due to legal or process changes.
Requisitos.
•Previous experience in Collection or Finance area is an advantage; •Proficiency in English and Italian; •Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus; •Strong problem solving and analytical skills; •High Customer Service skills; •Able to propose and implement improvements in procedures.
Oferece-se.
•Opportunity to work in a reference company in its sector; •Salary conditions compatible with professional experience; •Dynamic and versatile work environment; •Work contract with our client; •Initial and continuous training.
Location.
Linda-a-Velha, Oeiras.
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 20/03/2025
- 18/06/2025
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