APPLICATION SUPPORT ANALYST EN/FR (B2)
Descrição da oferta de emprego
In , Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteem countries.
Germany, Belgium, Brazil, United States of America, Canada, Morocco, Mexico, Spain, France, Luxembourg, Poland, Portugal and Serbia.
In , we were recertified as a Great Place to Work.
Job Description About the Role.
We are seeking an experienced Application Support Specialist (L1/L2) to join our client, a leading institution in the banking sector.
This role is integral in maintaining and optimizing the applications crucial to the bank's daily operations.
The ideal candidate will possess strong technical and analytical skills and have a solid foundation in IT service management, problem-solving, and an understanding of banking environments.
Responsibilities.
Application Support (L1/L2).
Provide first- and second-level support to ensure application stability, availability, and performance for banking applications.
Resolve incidents, troubleshoot issues, and execute problem management processes in adherence to ITIL best practices.
Analyze and escalate unresolved cases as necessary to L3 teams or vendors, ensuring minimal disruption to banking operations.
ITIL Process Management.
Implement and adhere to ITIL frameworks, including incident, change, and problem management, to enhance support quality.
Record and document incidents in alignment with service-level agreements (SLAs) and participate in root cause analysis and continuous improvement activities.
Database Management.
Perform SQL queries to analyze, identify, and resolve issues related to application data and performance.
Support database monitoring, data integrity checks, and provide recommendations for performance enhancements as needed.
Ticketing and Documentation.
Utilize tools such as JIRA and ServiceNow for tracking incidents, managing requests, and documentation.
Ensure precise logging of incidents, including resolution steps, root cause analysis, and resolutions for knowledge base updates.
Client and Team Collaboration.
Collaborate with business users and stakeholders to resolve functional and technical issues and improve service delivery.
Lead support initiatives and communicate updates with key stakeholders, including executive-level summaries where necessary.
Qualifications Technical Skills.
Must-Have.
Application Support L1/L2 experience, ITIL expertise, SQL proficiency Nice-to-Have.
Experience with JIRA and ServiceNow Language Proficiency.
French (C1+), English (B2+) Soft Skills.
Proven leadership experience, banking industry knowledge preferred I'm interested I'm interested Privacy Policy
Detalhes da oferta
- Indeterminado
- 30/10/2024
- 28/01/2025
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... ✅ as a customer support you will:• support of all customers’ requests in french by phone, chat and social media• support viewers with account and......
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......
Start: asap duties and responsibilities: review user reports regarding website content daily content compliance monitoring and corrective measures application make well-balanced decisions and help resolve inquiries to defined policies and procedures propose solutions to improve the support of user community......
