Spanish tourism advisor

* Sales increased at 100% during the 1st month
* Manage product sales to Premium clients
* Responsible for the Inventory management of the shop
* Excellence in Customer Service 
* Execution of Stock control
* Creation of the Marketing Research and Stadistics
* Coordinator of layout changes and updates
* English & Spanish language performance 


 Outbound business-to-business telemarketing calls on international market
• Conduct engaging dialogue with specialist and managerial clients in Technology sector (IT)
• Update and enhance database on Sharepoint (SBO) and Oracle CRM system with critical client information
• Technical Research
• Full range and use of contact center system and tools
• Working on flexible shift to cater to customers in different business time zones
• Lead generation for leading Technology companies
• Research and survey campaigns for custom targets
• Follow-up client contact calls with administrative duties: emails, forwarding information, and
completing and confirm database information

-	Enterprise clients: Kymberly Clark, Pilgrims Pride, Kellogs, Colgate Palmolive, Bombardier, ATT, Pegasso, National Banks and County Councils, among others. 
-	ISSO 2000 certification standars and procedures
-	Management of high volume data entry
-	Focused attention to detail required to perform the tasks accurately 
-	Data entry to the CRM systems of the company, and keep it updated with the telecommunication services requested by the Big Enterprises and SME Clients of the company to the Department
-	Follow the process of each of the requests and keep in contact, by phone call or email, with the different Installation Departments around the Country, to achieve and ensure a successful delivery of the services
-	Verify the client’s satisfaction after the delivery (cold and follow up calling)
-	Calculate, execute and enter to the systems the application of discounts, promotions and agreements made to the client’s bills
-	Correct system’s invoice errors
-	Marketing research project (survey and focus group)
-	Develop and design customer profile
-	Definition of the market segment
-	Canvasing sales and market research 

Corporate Finance
* Project Management
* Business Strategy
* Corporate & Business Law
* Marketing Management
* Operations Management
* Enterprise & Innovation
* Sales & Exporting
* Consumer Behaviour & Market Research
* Human Resource Management
* IS Management
* Management Accounting
* Financial Accounting
* Macroeconomics
* Microeconomics
* Organisational Behaviour
* Quantitative Methods
* Services Management
* Business Communications
* Academic Writing