TELEPHONY ENGINEER
Descrição da oferta de emprego
But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success.
And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.
We are seeking an experienced Telephony Engineer with expertise in AWS Connect and Five9 to join our team.
As a Telephony Engineer, you will be responsible for managing, configuring, and optimizing our Five9 contact center and AWS Connect platforms, and assisting with projects and operations that interact with those platforms.
Your primary responsibilities will include.
Responsibilities.
Managing the setup, configuration, and administration of Five9 and AWS Connect contact center platforms.
Designing and implementing call flows, IVR scripts, queues, and routing strategies to enhance call handling and improve customer experience.
Collaborating closely with stakeholders to gather requirements and translate them into technical solutions.
Providing technical support and troubleshooting issues related to the Five9 platform and AWS Connect.
Developing custom contact flows and IVR systems.
Monitoring and analyzing system performance, identifying areas for optimization.
Create detailed reports on IVR performance and usage using Five9 and AWS platforms as requested.
Analyze IVR performance metrics to identify areas for improvement and make necessary adjustments.
Ensuring solutions are scalable, secure, and compliant with best practices.
Requirements Proven experience working with Five9 and AWS Connect or similar cloud-based contact center platforms with at least 3 years of experience.
Strong understanding of call center operations.
Proficiency in configuring and customizing the Five9 and AWS platforms, including IVR scripting, call routing, and reporting.
Hands-on experience with AWS services, specifically AWS Connect, and Five9.
Experience in designing and implementing AWS Cloud contact center solutions.
Excellent problem-solving skills and ability to troubleshoot technical issues independently.
Strong communication and collaboration skills with cross-functional teams.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Certifications in Five9 and/or Amazon Connect preferred.
Knowledge of ZenDesk is a plus.
You have excellent communications, analytical and teamwork skills.
Benefits Fully remote position.
Work remotely from anywhere you want.
8-12 USD hourly
Detalhes da oferta
- LawnStarter
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 15/10/2024
- 13/01/2025
Claire joster is currently recruiting for a portuguese company of power generating, oil&gas; and material handling sectors, which intends to strengthen its internal structure with the integration of a mechanical engineer (m/f) in lisbon... function as a mechanical engineer, you will be responsible for:......
Please include 'automation and robotics engineer application' in the subject line... position overview: we are looking for a creative automation and robotics engineer to contribute to the design, development, and implementation of cutting-edge automation and robotics solutions... collaborate with cross-functional......
Fórum selecção is looking for a senior data engineer (m/f) for a corporate bank main activities: - design high-performance data pipelines (etl) to feed a dwh using state of the art data engineering techniques according to business specifications; - implement flow automation through ci/cd pipelines and......
Test engineer (automation) – air traffic management airspace industry in the role of the automation test engineer at atos you will: · develop and configure test automation frameworks and execute stability and performance tests... · demonstrable experience and skills in designing and implementing performance......
We are looking for a senior qa engineer with the following requirements: requisitos do trabalho • minimum of +6 years of relevant experience;• repository practice (i... );• cucumber;• manual tests;• creation and maintenance of test cases and test plans for management tool (jira, ado, etc......
Obligations: openshift/kubernetesdockersgithubartifact (jfrog)ansiblepython/powershelljira/confluencelinux administrationbasic knowledge of databasesteam player and being able to be part of a community to share information/knowledge good to have: azure/awsgerman speaker job type:full time......
De can give you an impression of our working culture! (https://www... • creation of hazard analyses and risk assessments • development of reports and safety concepts with respect to iso 26262 • testing and validation in relation to functional safety requirements • definition and monitoring of development......
Minimo 6 anos de experiência* licenciatura em tecnologia ou engenharia informática (ou similar)* experiência em java* conhecimento de ferramentas de ci/cd (por exemplo, jenkins, circle ci)* experiência com testng: anotações e framework* experiência com bdd, nomeadamente cucumber* experiência prática......
Rainsteal oil and gas provide a varied and challenging career and are always keen to meet highly motivated and enthusiastic engineers, technicians and professionals at all levels... administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources......
Job summary we are looking for a motivated and detail-oriented project engineer to join our team... the project engineer will be responsible for planning, coordinating, and overseeing projects within the organization, ensuring they are completed on time, within scope, and within budget......
