TEAM LEADER – PAYROLL SYSTEM INTEGRATION

Position Description.
CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management.
We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help thousands of customers pay their employees in different industries.
In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than customers! We are looking for a reliable and motivated individual.
Are you ready to play a key role? We are ready for you.
-Never stop learning.
we offer a complete, ongoing and paid training on Canadian payroll; -Work-life balance.
a flexible weekday schedule.
-Work environment recognized as one of the best in the Canada (Great Place to Work certified); -Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies; -Career development supported by a professional development plan; -Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us; -Benefits that fit your needs.
Flexible insurance plan, telemedicine, and more! Your future duties and responsibilities.
You will help people and make a difference.
You will bring a human touch to the relationship between customers and the company.
You will guide members in their day-to-day activities.
On a typical day, you will.
-Coordinate the various operational activities of the integration team; -Distribute new contracts to ensure an equitable workload; -Follow up on files to ensure compliance with service levels and commitments to our clients; -Supervise and evaluate staff; -Organize and participate in the training and development of resources; -Ensure the establishment and maintenance of work processes that optimize the sector; -Develop specific indicators; -Disseminate information to team members; -Ensure compliance with established service levels; -Evaluate the quality of services provided to clients (e.
., via integration surveys); -Participate in various operational meetings and get involved in various company projects; -Analyze and implement procedures aimed at continuous service improvement; -Support our business partner.
Required qualifications to be successful in this role.
-University degree in Administration or equivalent experience; -Minimum of five years of experience in supervision/coordination; -Customer service experience; -Project tracking experience; -Expertise in payroll (an asset); -Recognized leadership and coaching skills; -Excellent communication and negotiation skills; -Developed aptitude for customer service; -High sense of organization and priority management; -Teamwork skills; -Autonomous and proactive in managing customer dissatisfaction; -Proficiency in Microsoft Office tools (Word, Excel, and PowerPoint); -Fluent in both French and English.
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills.
English French Analytical Thinking Customer Service & Support What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.