TEAM LEADER

What you can expect Team Leaders are the leaders responsible for developing teams, to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics.
The Team Lead should do this by providing guidance, coaching, support, motivation and education on a day-to-day basis.
Team Leaders are responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.
What you'll do Act with initiative, make things happen and accept responsibility for the results; Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of &#;Care&#; to achieve excellent results in motivation, inspiration, attendance and engagement; Support, motivate and “enthusiastically” communicate the company’s culture and values, develop and coach each CSR to continually meet and exceed their quality and productivity targets; Measure and improve the productivity of the team; Team’s assessment.
commitment, punctuality, attendance, initiative, capacity to achieve the proposed objectives, relationship with colleagues, etc.) and team member&#;s performance evaluation (Biannual); Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR &#; General Data Protection Regulation, GECSP &#; Global Essential Compliance, Information Security Policies, HR, etc.; Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document.
What you'll need Higher Education Degree (preferential); Fluency English & Portuguese (C2); Experience with Online Marketing (e.
., Google Ads) Sales Skills; Team player with strong solving and conflict management skills.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.